Spotify overcharged my subscription

[rim6m1csp90xoyvgyst4]

Spotify overcharged me for May subscription. Usually RM8.50 but i have been overcharged RM 57.95

Plan

Student 

Country

Malaysia

Device

(iPhone 7 Plus)

Operating System

(iOS 15.8.3)

My Question or Issue

Spotify overcharged me for May subscription. Usually RM8.50 but i have been overcharged RM 57.95

[rim6m1csp90xoyvgyst4]

in the invoice it showed payment for RM8.50 but in my bank account it deducted RM57.95

[Joan]

Hi there @rim6m1csp90xoyvgyst4,

Thanks for reaching out. We'll be happy to help you get your payments sorted.

Make sure to check what you see on your receipts page. The amount you see there is how much the Spotify system has charged you. If you see a higher amount on your payments, then the rest comes from something else, such as a service fee or some sort of additional tax. We recommend reaching out to your payment provider to look into this further and find the sources of the additional costs.

Hope this clears things up.

[RaukawaRahurahu]

Kia Ora I have been changed twice this month and I have screenshots. Can someone please get back to me ASAP from the Spotify team thank you.

**bleep**

[rim6m1csp90xoyvgyst4]

so the service fee and additional tax are not from spotify at all? or they are mentioned in terms and agreement in subscription?

[Dessi]

Hi @RaukawaRahurahu,

Thanks for reaching out to us!

If you've checked your receipts page and only see one charge there, then it's possible you have multiple Spotify accounts that are on Premium. I'd recommend checking out this article for more info on how to proceed. You can cancel the unnecessary subscription afterwards by following these steps. 

@rim6m1csp90xoyvgyst4, you can always see the details of what you’re being charged by checking out your receipts:

1. Log in to your account page.
2. Under Payment, select Order history.
3. Click More details on the receipt you want to view.

In case you have any suspicions about being charged for another account, make sure to check the above article as well.

Hope this helps.

[htf0ster]

Plan

Free/Premium

Country

New Zealand

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Charged $19.34 instead of $18.99 not sure why as have always been charged $18.99 until the last 2 charges

[pthrash50]

I checked my account,and there is no indication of FB or Apple. ,Why am I being charged 12.99.

How do I determine where I downloaded my account?