Announcements

Help Wizard

Step 1

NEXT STEP

Spotify premium access was lost when i changed rogers phone plans

Spotify premium access was lost when i changed rogers phone plans

I changed phone plans last week where i had free premium access with both plans. since I changed phone numbers, I have lost my premium access even though my new plan comes with 6 months of free access. Ive called numerous time to Rogers and they are unable to solve the issue and said I must come here to get my account unlocked from my previous number. I still am able to use spofity free access from my devices however when i go to the MyRogers page through thier website and I try to activate and login through my facebook account, it tells me I am unable to login. 

 

Is there a number I am able to contact at Spotify to resolve this issue or has anyone else had the same issue?

 

Thanks

 

Chris

Reply
1 Reply

Hey @Browntown567 and welcome to the Spotify Community!

 

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what happened there.

 

Let us know how it goes and if you have any other questions.

Suggested posts