Spotify premium member for years but it’s crashed

[Karlmhagan]

Hi there I have been a Spotify premium user from the start. I have an S8 and the app has been crashing all month. I have not been able to use it. I emailed support with no reply so I have downgraded to free.

all I want is my month I lost back for free.

if this is not possible or your to busy giving 3 months away for free that’s fine but you will have lost me as a customer.

ny account is: karlmhagan

[Maxim]

Hey @Karlmhagan,

Thanks for reaching out.

Which channel have you used to reach out to Support (Twitter, Facebook, Contact Form)? They usually respond within 48 hours.

Also, make sure to check your email junk/**bleep** folder if you haven't done so yet.