Spotify's refusal to fix security issues

[tobysirois]

Plan

Premium

Country  Canada 

Device

(iPhone 5se

I really enjoy the spotify music aspect of the service and feel that it is a reasonable price.  I do not understand its refusal to address or fix security issues.  There is clearly someone who has access to my premium account and I get kicked off whenever they use it.  Spotify's solution is for me to log out of all devices and change my password rather than address their security issues.  I have done this multiple times and litterally the next day someone else is on my account with new recently played music showing up that I or my family have not played.   I could tolerate this if it did not stop my music everytime someone else accesses my account.  A phone verification security feature would be great.  Unfortunately, I bought the annual subscription and somehow got a hold of customer service.  I asked for a prorated refund and they would not do it.  The best they offered me was a free month.  No thank you.  I do not even know how to contact spotify directly and have to go through this user forum.  If Spotify could fix these issues then I would gladly stay, but as it is, I will be cancelling my subscription once it has expired and choose another streaming service.  What a shame as it is otherwise an excellent service.  The backend needs some serious work.

[SergioDavid]

Hey @tobysirois, welcome to the Community!

Sorry to hear about the issues you've been having with your account. In this case, it's best to follow all of the steps listed in this article.

Hope that helps.