Spotify still charging after canceling

salamandar · 2025-10-23

Plan

Free

Country

United States

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My card is still being charged after cancelling my premium family plan from August of this year -> I have the cancellation email, my account shows free and I have no other spotify accounts- the resources available do not help or suggest somehow I have another account with my debit card -> this is not the case, and I don't want spotify to continue charging me.

My original account that was premium doesn't even have my card saved anymore, so I don't know how its charging a card I cant even remove.

Maxim · 2025-10-23

Hey @salamandar,

Thanks for coming to the Community.

I recommend reaching out to Support so that they can check if you've got an additional account or if someone is using your credit card for a subscription without your permission: https://support.spotify.com/article/contact-us/ 🙂

MaximSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories

Account & Payment

Using Spotify

Listen Everywhere