Spotify won't accept payment details

[mackenzie065]

I keep getting an error message when I try to input my payment information: Something went wrong. Try again, or get help. 

I have used a different browser, device, internet connect, payment method (credit/debit), cleared my cookies, history, there are no issues with my cards. I am trying to sign up for premium student and was already approved.

[OneByBoo]

Hi there @mackenzie065

thanks for reaching out !

In order to help and provide further steps, please make sure to state the following :

- Device in use

- Country

- Premium type (state old subscriptions if there were any)

- Have you used incognito web page for the process ?

In the meanwhile, make sure to follow the steps provided on this payment troubleshooting page.

Keep me posted 🙂

[mackenzie065]

- Dell laptop and Macbook air 

- Canada

- No previous subscription - prime student 

- Have tried incognito window already 

[OneByBoo]

Hi @mackenzie065,

thanks for reaching out !

Can you confirm that the payment method you're using was issued in the same country you're from ?

This is a basic rule for payment methods to pass through correctly.

Thanks for your patience 🙂

[mackenzie065]

@OneByBoo Yes, cards are for the same country that is listed on my account.