Why am I still being charged after cancelling my subscription?

[Rorey]

Answer:

If you get a Spotify charge after canceling your subscription, follow these steps:

• Log in to your account page. 
• Click Subscription in the menu on the left. 

If your subscription status is Free, you may have a second account with Spotify. It's worth checking your email inboxes to see if you have any Spotify emails - that can mean that your extra account is registered with that email. 

If you don't have another email address, note how you log into the Spotify app usually:

• If you use your Facebook details try using the blue "Log in with Facebook button." 
• If you use your Spotify username try entering your username or email address.

Should you need additional help with locating the account, we'd recommend checking out this in-depth article.

Once you've logged in, try the cancel process again and ensure you reach the final confirmation screen.

Tip: If you subscribed through any other company than Spotify (for example your mobile or broadband company), you need to contact that company to cancel.

See also: Canceled but still charged on our Support site.

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