Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Student Discount successfully charged but account still reverted back to free account

Student Discount successfully charged but account still reverted back to free account

Plan

Premium

Country

 Philippines

Device

(Samsung J1 2016)

Operating System

(Android Marshmallow)

 

My Question or Issue

 So I applied and got accepted for a student discount and Spotify successfully charged me for premium 7 days ago but my account still reverted back to a free account. I'd like to ask for some help on this matter

 

{snip - screenshot removed by Community Moderator}

Screenshot_2019-02-15-22-15-51.png
Reply
1 Reply

Hi there,


Welcome to the Community!

 

Can you just confirm if you may have a second account? You can find more information here.

 

I will be waiting for your reply to help you further, have a great day! 🙂

Suggested posts