Spotify Community

TinaLovegood3 · 2019-04-15

Plan

Student Premium

Country

United States

Device

Iphone 6s Plus

Operating System

Windows 10

My Question or Issue

I ordered my subscription on the 5th and by the 15th the subscription had ended without any notice.

Bittencourt · 2019-04-15

Hi @TinaLovegood3, thanks for writing!

That's odd - when you click on this link, does your account show as Premium or Free?

Also, please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

BittencourtSpotify Star

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TinaLovegood3 · 2019-04-15

Thank you for replying,

It shows up as a free account. And I'm sure it's not linked to another account.

Bittencourt · 2019-04-16

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them.

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Keep me posted!

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Student Subscription ended early