Student account not activated

[Honor1]

Hey,

I went through the process of signing up for a student discount but it would not recognise my college so I assumed I was not registered, but when I check my bank acccount I see I have been charged for the month & I still have no access. How could this be and how do I fix this?

[Maxim]

Hey @Honor1,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.