Student plan did not activate and i was debited twice.

[Mazi_Ikechukwu]

Hi, 

I tried activating the student plan and after filing in my details it kept looping and I tried again yet it did not go through. I later noticed I was debited twice. How do I rectify these?

Thanks.

[Maxim]

Hey @Mazi_Ikechukwu,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.