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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15194 Views
  • 27 replies
  • 3 likes
  • 15194 Views
  • 27 replies
  • 3 likes

Solved!! spotify Germany and tmobile

I used spotify premium through my phone contract with t-mobile germany but had to pause the contract for 6 months. This also paused my spotify premium subscription (obviously). Now, my contract continues and so do all my services except it hasn't res...

  • Casual Listener
  • I used spotify premium through my phone contract with t-mobile germany but had to pause the contract for 6 months. This also paused my spotify premium subscription (obviously). Now, my contract conti...
  • Maxim
  • Spotify Star
  • 528 Views
  • 3 replies
  • 0 likes
  • 528 Views
  • 3 replies
  • 0 likes

Old account

I had an old account yet my friend took it and changed the password, I can’t cancel my payment through the account and it would cost at my bank to do so, any help would be appreciated

  • Casual Listener
  • I had an old account yet my friend took it and changed the password, I can’t cancel my payment through the account and it would cost at my bank to do so, any help would be appreciated 
  • phan_times
  • Community Legend
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

PLAN FAMILIAR NO SIRVE

Intento ingresar al plan familia y lo unico que hace es arrorgarme error de que no me puedo unir. A que se se debe y que solucion me pueden brindar?

  • Newbie
  • Intento ingresar al plan familia y lo unico que hace es arrorgarme error de que no me puedo unir.  A que se se debe y que solucion me pueden brindar?   
  • ariash96
  • Newbie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

I cannot login to my account and now i am being charged continiously

Hello, the account that i cannot login is fekish30. I am logged in at my Android and Sonos, but i dont have hte option to change password or login to another device! Thus i am trying to cancel, but i dont have the option either, and now i am stuck! H...

  • Casual Listener
  • Hello,   the account that i cannot login is fekish30. I am logged in at my Android and Sonos, but i dont have hte option to change password or login to another device!   Thus i am tryin...
  • phan_times
  • Community Legend
  • 411 Views
  • 4 replies
  • 0 likes
  • 411 Views
  • 4 replies
  • 0 likes

Superuser Contribution Every month subscription pauzed

Hi, I have my bank account via Ideal attached to my Spotify account but kee getting a your subsrciption has been pauzed every month resulting in manual payment and resending family invites..submitted a support request without any answer. This is gett...

  • Casual Listener
  • Hi,   I have my bank account via Ideal attached to my Spotify account but kee getting a your subsrciption has been pauzed every month resulting in manual payment and resending family invites.....
  • Marcovermeer197
  • Casual Listener
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

Problemi con il pagamento sconto studenti

Stamattina ho richiesto l'attivazione dell'account premium con lo sconto studenti. Dopo aver inserito i dati della mia carta di credito e stato effettuato il pagamento (ho ricevuto l'sms dell'addebito della mia banca), tuttavia non sono stata reindir...

  • Newbie
  • Stamattina ho richiesto l'attivazione dell'account premium con lo sconto studenti.  Dopo aver inserito i dati della mia carta di credito e stato effettuato il pagamento (ho ricevuto l'sms dell'...
  • giorgiapinks
  • Casual Listener
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Denon reciever "spotify premium is required"

Hi, I'm trying to register my denon reciever to spotify but I keep getting this message:"Spotify premium is required for this device please purchase a premium subscription on www.spotify.com"Please note that I payed for a premium account but it is us...

  • Newbie
  • Hi,  I'm trying to register my denon reciever to spotify but I keep getting this message: "Spotify premium is required for this device please purchase a premium subscription on www.spotify.com...
  • Robert_W
  • Community Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Solved!! Old Email Account was being charged without me knowing

I have been charged twice every month without knowing from an old email address. I didn't know it was subscribed to premium and then I got locked out of the account so wasnt able to check - the payment was just itunes every month on my statement so I...

  • Newbie
  • I have been charged twice every month without knowing from an old email address. I didn't know it was subscribed to premium and then I got locked out of the account so wasnt able to check - the payme...
  • Maxim
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Fraud

My ex was able to sign into his own spotify account and charge to my Rogers account. ROGERS refuses to block the $20 charge every month and you guys make it hard to get help. I am the Rogers account holder. There is no reason he should be able to sig...

  • Newbie
  • My ex was able to sign into his own spotify account and charge to my Rogers account. ROGERS refuses to block the  $20 charge every month and you guys make it hard to get help. I am the Rogers ac...
  • Robert_W
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Hulu is not working

It’s not working and it’s telling me to contact Spotify support. 

  • Newbie
  • It’s not working and it’s telling me to contact Spotify support. 
  • Robert_W
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Double charge but no premium?

Got charged twice for premium but I still don’t have it? Tried tweeting but that was useless

  • Newbie
  • Got charged twice for premium but I still don’t have it? Tried tweeting but that was useless 
  • Robert_W
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Premium trial

Hey guys I need help,I started my premium trial and then I decided to start a family plan but my premium trial is still on so I was wondering once my premium trial finishes will my family plan work instantly or do I have to do it all again

  • Newbie
  • Hey guys I need help,I started my premium trial and then I decided to start a family plan but my premium trial is still on so I was wondering once my premium trial finishes will my family plan work i...
  • Robert_W
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription issue

Hi. My husband and I both signed up for a free trial back in November. He went ahead and took out a regular monthly account but I didn't. Last Fri night he received a family advert so signed up for the family pack. He added me to this pack but when i...

  • Newbie
  • Hi. My husband and I both signed up for a free trial back in November.  He went ahead and took out a regular monthly account but I didn't. Last Fri night he received a family advert so signed up...
  • Melody
  • Spotify
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

New spotify device pre-order

A week or so ago I got an ad in my Spotify app that showed a new Spotify device that would allow me to mount it in my car and use voice commands. Spotify would add it to my existing subscription for 12.99 a month. I took a screenshot and attached it....

  • Casual Listener
  • A week or so ago I got an ad in my Spotify app that showed a new Spotify device that would allow me to mount it in my car and use voice commands. Spotify would add it to my existing subscription for ...
  • Mike4444R
  • Newbie
  • 5577 Views
  • 3 replies
  • 0 likes
  • 5577 Views
  • 3 replies
  • 0 likes

Premium doesn‘t work

Hi, my Premium doesn‘t work, my account is allways on „free“, the mail adress is correct, all payements are done about Klarna.is there any help?thanks!

  • Newbie
  • Hi, my Premium doesn‘t work, my account is allways on „free“, the mail adress is correct, all payements are done about Klarna. is there any help? thanks!
  • Luke
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Premium subscription

How difficult can be to make a payment to get premium subscription. I had it before than my card has changed. It is impossible even typing the numbers. I tried so many times. It is just neverve breaking. Is there anyone to call?

  • Newbie
  • How difficult can be to make a payment to get premium subscription. I had it before than my card has changed. It is impossible even typing the numbers. I tried so many times. It is just neverve break...
  • Luke
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Old account still being charged

My daughter canceled her account in December but I am still being charged. She got a new phone and once we redirect her old account to a new account then we will upgrade. At this point I need to be reimbursed for Jan/Feb since she has not had access ...

  • Newbie
  • My daughter canceled her account in December but I am still being charged. She got a new phone and once we redirect her old account to a new account then we will upgrade. At this point I need to be r...
  • bjja123
  • Composer
  • 278 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Payment fails no matter what

First of all, I am really disappointed of you and the way your system works. I got a notification of my failed payment yesterday morning. We have been subscribed to Spotify Family for 11 months now. And all 6 of us are thinking of leaving. Here's why...

  • Casual Listener
  • First of all, I am really disappointed of you and the way your system works.  I got a notification of my failed payment yesterday morning. We have been subscribed to Spotify Family for 11 month...
  • bjja123
  • Composer
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

Student Discount Charges

I've been a premium member since around Christmas time, when I paid the winter saving promotion for three months.Now I've just been charged 10€ (standard fee) for the month until March 23rd. Yet I am a University Student. So my question is, if I now ...

  • Newbie
  • I've been a premium member since around Christmas time, when I paid the winter saving promotion for three months.Now I've just been charged 10€ (standard fee) for the month until March 23rd. Yet I am...
  • bjja123
  • Composer
  • 335 Views
  • 1 replies
  • 0 likes
  • I need some help
    Payment
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Orange

I got a spotify premium with a new orange contract but I can not run it. The account was created earlier and it was paid but now I would like to use the orange pramium. How to do it ?

  • Newbie
  • I got a spotify premium with a new orange contract but I can not run it. The account was created earlier and it was paid but now I would like to use the orange pramium. How to do it ?
  • Maxim
  • Spotify Star
  • 1224 Views
  • 1 replies
  • 0 likes
  • 1224 Views
  • 1 replies
  • 0 likes