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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
68828 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133491 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
70293 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
253625 Views
155 replies
13 likes
Hello since last year September Is been taking out of my bank account £9.99 for Spotify service I don’t have my bank give me a number I tried call nothing , send email no response I want this to stop and my money refund thanks tania
Hello since last year September Is been taking out of my bank account £9.99 for Spotify service I don’t have my bank give me a number I tried call nothing , send email no response I want this to stop...
Community Legend
228 Views
1 replies
0 likes
I have being paying for Spotify for months and I am no longer using it. It was part of 2 free year offer with my mobile phone company Bouygues Telecom here in France. I stopped it before they started charging me.They tell me I have to talk to you guy...
I have being paying for Spotify for months and I am no longer using it. It was part of 2 free year offer with my mobile phone company Bouygues Telecom here in France. I stopped it before they started...
Spotify Star
324 Views
1 replies
1 likes
automatic 'direct debit' i thinks its called didn't work so now my spotify account is erased. i cant login to redo payment and its impossible to contact spotify about this. please help
automatic 'direct debit' i thinks its called didn't work so now my spotify account is erased. i cant login to redo payment and its impossible to contact spotify about this. please help
Roadie
276 Views
1 replies
0 likes
Dear Community I just realized that Spotify have been charging me twice for several months (through my itune accound and my credit card). How can I get a refund? Thank youSara
Dear Community I just realized that Spotify have been charging me twice for several months (through my itune accound and my credit card). How can I get a refund? Thank yo...
Roadie
289 Views
1 replies
0 likes
I need help getting a old of someone who can help me cancel this and get me information on who used my card
I need help getting a old of someone who can help me cancel this and get me information on who used my card
Roadie
264 Views
1 replies
0 likes
Who can I contact to remedy this issue? My bank account is being withdrawn from twice ever month.
Who can I contact to remedy this issue? My bank account is being withdrawn from twice ever month.
Roadie
358 Views
2 replies
1 likes
its been 4 days im trying to use a prepaid visa card to get premium. its not the first tim i use one to subscribe. i also try tu use the credit card of my girlfriend and still " payment failure"...
its been 4 days im trying to use a prepaid visa card to get premium. its not the first tim i use one to subscribe. i also try tu use the credit card of my girlfriend and still " payment failure"...
Casual Listener
297 Views
1 replies
0 likes
Hi! I’m on premium then suddenly i’m on free? Had logged out and logged in but its still the same. My playlists are all gone. What will i do? Thanks!
Hi! I’m on premium then suddenly i’m on free? Had logged out and logged in but its still the same. My playlists are all gone. What will i do? Thanks!
Community Legend
248 Views
1 replies
0 likes
Whats the problem with this?
Whats the problem with this?
Casual Listener
12299 Views
9 replies
4 likes
An error occurred in the payment. Try again or use another payment method. I want help. I HAVE TRIED WITH VARIOUS CREDIT CARDS AND I DO NOT RECEIVE THE PAYMENT FROM ANYONE. PLEASE HELP.
An error occurred in the payment. Try again or use another payment method. I want help. I HAVE TRIED WITH VARIOUS CREDIT CARDS AND I DO NOT RECEIVE THE PAYMENT FROM ANYONE. PLEASE HELP.
Community Legend
283 Views
1 replies
0 likes
My college is not on the list. How do I get premium for students?My college is ISEC- Instituto Superior de Engenharia de Coimbra
My college is not on the list. How do I get premium for students? My college is ISEC- Instituto Superior de Engenharia de Coimbra
Spotify Star
372 Views
1 replies
0 likes
Will they message me over email or something before they charge me for another month
Will they message me over email or something before they charge me for another month
Spotify Star
421 Views
1 replies
0 likes
Hey, Apparently I had in 2014 a free trial with GB or DE as country, now I switched to Romania, profile is saved, but when I try to enter the card it says declined. I guess this is because I already had the trial, but there is no option to skip that,...
Hey, Apparently I had in 2014 a free trial with GB or DE as country, now I switched to Romania, profile is saved, but when I try to enter the card it says declined. I guess this is ...
Casual Listener
391 Views
1 replies
0 likes
pague para suscripcon universitaria y no me dieron cuenta premium, me cobraron y no tengo nada, ni una respuesta ni nada. muy inconforme con el servicio.
pague para suscripcon universitaria y no me dieron cuenta premium, me cobraron y no tengo nada, ni una respuesta ni nada. muy inconforme con el servicio.
Newbie
361 Views
3 replies
0 likes
Why I can't download musics ? It always says that ''go to settings and download using cellular" but I turn it on and still not downloading. Please fix it. Thanks !
Why I can't download musics ? It always says that ''go to settings and download using cellular" but I turn it on and still not downloading. Please fix it. Thanks !
Community Legend
268 Views
1 replies
0 likes
I went on my spotify app to unsubscribe from premium and the option was no longer there. I was charged and I wanted to stop it before I did.
I went on my spotify app to unsubscribe from premium and the option was no longer there. I was charged and I wanted to stop it before I did.
Community Legend
338 Views
2 replies
0 likes
Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa fecha?
Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa...
Moderator
348 Views
1 replies
0 likes
Hi i just wanted to make a spotify premium sub but i cant do it right now but the money was already taken can i get them back?
Hi i just wanted to make a spotify premium sub but i cant do it right now but the money was already taken can i get them back?
Moderator
301 Views
1 replies
0 likes
I was previously subscribed through apple, but want to change to being subscribed through spotify. I cancelled my subscription through Apple. When will i be able to get premium through spotify? its still saying I have to cancel through apple, but i a...
I was previously subscribed through apple, but want to change to being subscribed through spotify. I cancelled my subscription through Apple. When will i be able to get premium through spotify?...
Moderator
298 Views
1 replies
0 likes
Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What happened and what should i do?
Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What h...
Moderator
253 Views
1 replies
0 likes
