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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132269 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
67026 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249390 Views
154 replies
13 likes
i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pages i saw that other people were able to pay for the...
i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pag...
Newbie
6312 Views
3 replies
0 likes
Hi you charged twice of my visa card this month .What can be done to correct this ?
Hi you charged twice of my visa card this month . What can be done to correct this ?
Community Legend
422 Views
1 replies
0 likes
I try all my possible accounts but all show up I’m not a premium user but still count my money from bank for half and year!!!how can I fix this pls for help
I try all my possible accounts but all show up I’m not a premium user but still count my money from bank for half and year!!!how can I fix this pls for help
Community Legend
283 Views
1 replies
0 likes
Visa prepaid won't allow re occurred payments so how do I get my subscription back on ?
Visa prepaid won't allow re occurred payments so how do I get my subscription back on ?
Spotify Star
329 Views
1 replies
0 likes
Hey guys and gals!I currently have a Spotify Premium account and I love it! My brother uses the free version and I thought it would be a good idea for him to have all the Premium features as well. So I played with the thought of starting a Spotify Fa...
Hey guys and gals! I currently have a Spotify Premium account and I love it! My brother uses the free version and I thought it would be a good idea for him to have all the Premium features as well. ...
Spotify Star
959 Views
1 replies
0 likes
Hello,I had Spotify Premium for the holiday deal for 3 months and forgot to cancel it/change to the student deal. I didn't have enough money in my account and ended up having my account overdrawn. Is it possible to get a refund or have the amount cha...
Hello, I had Spotify Premium for the holiday deal for 3 months and forgot to cancel it/change to the student deal. I didn't have enough money in my account and ended up having my account overdrawn. ...
Spotify Star
286 Views
1 replies
0 likes
So Spotify just launched in my country, which is amazing! BUT, I logged in with Facebook. Spotify assumed that I live in France. I used to live in France, but my current town has since been updated (back in 2014 already) to a town in my home country....
So Spotify just launched in my country, which is amazing! BUT, I logged in with Facebook. Spotify assumed that I live in France. I used to live in France, but my curre...
Casual Listener
498 Views
2 replies
0 likes
I'm trying to change my country from SIngapore to New Zealand so I can enter new card payment details. So far what ever I do/change it will not accept any of my New Zealand visa cards. Help please - I have seen the notification to change country to N...
I'm trying to change my country from SIngapore to New Zealand so I can enter new card payment details. So far what ever I do/change it will not accept any of my New Zealand visa cards. Help ple...
Casual Listener
257 Views
1 replies
0 likes
Hello,I paid student subscription but i cant use it because my school dont appears in the list. So can you devolve my money?
Hello, I paid student subscription but i cant use it because my school dont appears in the list. So can you devolve my money?
Not applicable
362 Views
2 replies
0 likes
Have iPhone and Sonos speakers with Alexa. About 4 days ago can’t play music with message my premium student account not valid
Have iPhone and Sonos speakers with Alexa. About 4 days ago can’t play music with message my premium student account not valid
Moderator
219 Views
1 replies
0 likes
When I try to change my credit card info I am not given the option to edit payment details. I'm a Premium user. See screen shot. I do not run an ad blocker or anything else that would cause this.Any ideas what to do?Best, /Per
When I try to change my credit card info I am not given the option to edit payment details. I'm a Premium user. See screen shot. I do not run an ad blocker or anything else that w...
Music Fan
2213 Views
25 replies
0 likes
Hi, I was trying to change my subscription to premium family so that I can invite family members. However, I was just (yesterday) automatically charged for the following month of a regular premium subscription ($9.99). I’m wondering if I change to pr...
Hi, I was trying to change my subscription to premium family so that I can invite family members. However, I was just (yesterday) automatically charged for the following month of a regular premium su...
Community Legend
310 Views
1 replies
0 likes
Hello! A few days ago I had problems with the "Premium Family Plan". The system automatically took me out and the owner has not taken me out of the plan. If you could help me, I would appreciate it! Thank you!
Hello! A few days ago I had problems with the "Premium Family Plan". The system automatically took me out and the owner has not taken me out of the plan. If you could help me, I would appreciate it! ...
Casual Listener
286 Views
2 replies
0 likes
Hi, I have a premium account through facebook and I am looking to join a family premium account. Once I join, would I still have access to my discover playlists, created playlists etc? Thanks,Sayak Biswas
Hi, I have a premium account through facebook and I am looking to join a family premium account. Once I join, would I still have access to my discover playlists, created playlists etc? &nbs...
Newbie
483 Views
2 replies
0 likes
udah klik berkali kali nunggu lama jug tapi pinya gak dikirim kirim .. ini gimana ya,?
udah klik berkali kali nunggu lama jug tapi pinya gak dikirim kirim .. ini gimana ya,?
Newbie
466 Views
3 replies
0 likes
I have a premium spotify account but i want to shut it down because im usong another account right now. But the problem is i cant login to my old account because the facebook profile is supsended. Please help me i need to undo my premium it keeps get...
I have a premium spotify account but i want to shut it down because im usong another account right now. But the problem is i cant login to my old account because the facebook profile is supsended. Pl...
Community Legend
415 Views
1 replies
0 likes
I am a premium user, I have access to all the features it has to offer but it declined my request for a extreme stream quality. Anyone else who has got this issue?
I am a premium user, I have access to all the features it has to offer but it declined my request for a extreme stream quality. Anyone else who has got this issue?
Community Legend
293 Views
1 replies
0 likes
We are coming to the end of a 2 year Premium account which was part of a bundle with our Rogers services. There are three of us who were eligible for this free account. Rogers tells me that as of the subscription end date, these accounts will automat...
We are coming to the end of a 2 year Premium account which was part of a bundle with our Rogers services. There are three of us who were eligible for this free account. Rogers tells me that as of the...
Newbie
376 Views
1 replies
0 likes
It saysPayment failed. Try again, or use a different payment method. For now i do not have enough money on my card, is that the problem ?I cant register my card details and after that to pay , or i need to have the money from the beggining ?
It says Payment failed. Try again, or use a different payment method. For now i do not have enough money on my card, is that the problem ? I cant register my card details and after that ...
Casual Listener
308 Views
1 replies
0 likes
Hi! I´m trying to switch from Premium to Student. I am from Norway, and want to pay with my Norwegian bank account, and I thought this would be fine. When I tried to switch to Student, I had to choose the country in which I am studying, but Britain/E...
Hi! I´m trying to switch from Premium to Student. I am from Norway, and want to pay with my Norwegian bank account, and I thought this would be fine. When I tried to switch to Student, I had t...
Spotify Star
290 Views
1 replies
0 likes
