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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
73051 Views
19 replies
98 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
136253 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
77498 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
262722 Views
157 replies
13 likes
Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?
Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?
Casual Listener
306 Views
2 replies
0 likes
HelloI have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back? BR
Hello I have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back? BR
Roadie
300 Views
1 replies
1 likes
I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this?
I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this?
Roadie
294 Views
1 replies
0 likes
Hello, i bought a premium for a month but when i enter spotify there was a "payment failed" attention and my money has taken help me what should i do?
Hello, i bought a premium for a month but when i enter spotify there was a "payment failed" attention and my money has taken help me what should i do?
Roadie
265 Views
1 replies
0 likes
I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill mother for the past three months. Is there anyway I can ...
I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill...
Roadie
293 Views
1 replies
0 likes
How long until you get charged again after one failed transaction?
How long until you get charged again after one failed transaction?
Roadie
336 Views
1 replies
0 likes
I want stop prenium but I lose my account, how stop it?I don't have my mail or my pseudo. Thx
I want stop prenium but I lose my account, how stop it? I don't have my mail or my pseudo. Thx
Roadie
250 Views
1 replies
0 likes
Recently lost my phone and got a new one through the insurance.. activated today and trying to get into my spotify premium which I had subscribed to months ago.. of course I'm on spotify free and when entering my card info to I guess resubscribe?? It...
Recently lost my phone and got a new one through the insurance.. activated today and trying to get into my spotify premium which I had subscribed to months ago.. of course I'm on spotify free and whe...
Roadie
278 Views
1 replies
0 likes
I recently moved to London from Portugal. I want to update my payment by apparently is not possible because it doesn't match my country in my profile, but I can't change my country. Any ideas? Thanks.
I recently moved to London from Portugal. I want to update my payment by apparently is not possible because it doesn't match my country in my profile, but I can't change my country. Any ideas?  ...
Roadie
239 Views
1 replies
0 likes
Hi, I was given a 10$ spotify premium gift card by a friend recently. When I wanted to use it I went to the spotify website and entered it under the gift card section. When I had fishined entering all of the information required I got an email saying...
Hi, I was given a 10$ spotify premium gift card by a friend recently. When I wanted to use it I went to the spotify website and entered it under the gift card section. When I had fishined entering al...
Roadie
259 Views
1 replies
0 likes
I wanted to renew my sbscription but the only options were student, which I am not, family, which I don't have a need for, or one year in full, which is far too expensive for me. Why can't I simply pay 9.99 like before?
I wanted to renew my sbscription but the only options were student, which I am not, family, which I don't have a need for, or one year in full, which is far too expensive for me. Why can't I simply p...
Newbie
232 Views
1 replies
0 likes
Hi My premium account is paid by Roges as part of my cell phone plan.My wife's Spotify premium is working but mine has dropped to Spotify Free. I have called Rogers and they say everything is fine on their end. What can I do to get my premiuim subscr...
Hi My premium account is paid by Roges as part of my cell phone plan. My wife's Spotify premium is working but mine has dropped to Spotify Free. I have called Rogers and they say everything i...
Newbie
711 Views
3 replies
0 likes
I filled out the Spotify premium for students and after I put In my billing details and went next to put In my school work. I just realised I didnt want to pay for it right now, or upgrade right now, so I exited off the website but yesterday you stil...
I filled out the Spotify premium for students and after I put In my billing details and went next to put In my school work. I just realised I didnt want to pay for it right now, or upgrade right now,...
Casual Listener
445 Views
2 replies
0 likes
I have a Premium trial that ends in 3 days. I do not have a cancel option on the Account or Subscription page. It shows my payment method as PayPal but no way to change that or cancel the trial. It says: Your Premium plan will end on 3/26/18 and you ...
I have a Premium trial that ends in 3 days. I do not have a cancel option on the Account or Subscription page. It shows my payment method as PayPal but no way to change that or cancel the trial...
Community Legend
493 Views
3 replies
0 likes
Hello, I have a problem when I want to get premium in my country, Romania. When I try to activate the premium spotify and insert the card details, i get this message (attached file). I can pay with my debit card on other platforms.What can I do? Than...
Hello, I have a problem when I want to get premium in my country, Romania. When I try to activate the premium spotify and insert the card details, i get this message (attached file). I can p...
Community Legend
1263 Views
9 replies
1 likes
I have been paying for premium through Apple and am about to swap phones to an android device. I know I can cancel the automatic renewal with Apple and then resubscribe directly through Spotify, but when I do will I be able to see the playlists and s...
I have been paying for premium through Apple and am about to swap phones to an android device. I know I can cancel the automatic renewal with Apple and then resubscribe directly through Spotify, but ...
Community Legend
276 Views
1 replies
0 likes
Hi!i forgot to cancel the renewal of the account pro and I disactivated it too late.Can I just get a remboursement of the 9,95€?Thanks in advance.
Hi! i forgot to cancel the renewal of the account pro and I disactivated it too late. Can I just get a remboursement of the 9,95€? Thanks in advance.
Community Legend
254 Views
1 replies
0 likes
So when I filled in my VISA card details for the Premium membership, the country was set to USA but I'm in Vietnam and now I can't change my country to Vietnam to listen to Vietnamese music. Please help!!!!!!!
So when I filled in my VISA card details for the Premium membership, the country was set to USA but I'm in Vietnam and now I can't change my country to Vietnam to listen to Vietnamese music. Please h...
Spotify Star
262 Views
1 replies
0 likes
I was purchaseing premium and went to see what I needed for the student version, and once I saw what id was required I backed out to purchase the regular 9.99 premium and on my bank statements I got charged the 9.99 and the 4.99 when I should only be...
I was purchaseing premium and went to see what I needed for the student version, and once I saw what id was required I backed out to purchase the regular 9.99 premium and on my bank statements I got ...
Spotify Star
253 Views
1 replies
0 likes
Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day trial because I want to test it out to see if premiu...
Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day t...
Spotify Star
440 Views
1 replies
0 likes
