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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123738 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
43753 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
216858 Views
139 replies
12 likes
I have been charged for premuim on an acount you guys disabled due to some issues.
I have been charged for premuim on an acount you guys disabled due to some issues.
Composer
328 Views
1 replies
0 likes
Myself and many others would love to have the option to pay for spotify premium using a one time payment option.Some of us think it's safer this way or for me it's a matter of convenience since i don't have a debit/credit card and i don't plan gettin...
Myself and many others would love to have the option to pay for spotify premium using a one time payment option.Some of us think it's safer this way or for me it's a matter of convenience since i don...
Casual Listener
6334 Views
3 replies
6 likes
I just got my new VISA Card and received the notification that i need to update my payment details. As soon as i click on "UPDATE" (under Subscription) nothing happens. It just refreshes the page. I just want to fill in my new VISA Informations and t...
I just got my new VISA Card and received the notification that i need to update my payment details. As soon as i click on "UPDATE" (under Subscription) nothing happens. It just refreshes the page. I ...
Newbie
277 Views
1 replies
0 likes
Cerco di annullare il mio abbonamento premium ma andando in account mi dice sempre questo:Stiamo apportando piccoli miglioramenti.Riprova più tardi o contatta l'assistenza clienti per gestire il tuo abbonamento. Come posso fare?
Cerco di annullare il mio abbonamento premium ma andando in account mi dice sempre questo: Stiamo apportando piccoli miglioramenti. Riprova più tardi o contatta l'assistenza clienti per gestire il ...
Newbie
818 Views
1 replies
0 likes
Tengo fondos y no recibe mi pago necesito ayuda
Tengo fondos y no recibe mi pago necesito ayuda 😞
Newbie
402 Views
3 replies
0 likes
Am I the only one who is having bills from spotify but ain't premium?
Am I the only one who is having bills from spotify but ain't premium?
Newbie
258 Views
2 replies
1 likes
Today i made a universitary premium contract with spotify, and they(spotify) said to me that i need send to them a prove that i study in a university, but i don't have any document of my university, and they already charged on my credit card, and i d...
Today i made a universitary premium contract with spotify, and they(spotify) said to me that i need send to them a prove that i study in a university, but i don't have any document of my university, ...
Roadie
257 Views
1 replies
0 likes
Buena tarde. Ayer ingrese mi tarjeta de credito para poder pagar el premium de Universitarios, envie el documento para que verificaran que si estoy en una universidad, pero aun no me ha llegado el correo de confirmacion, y ademas de esto, ya me cobra...
Buena tarde. Ayer ingrese mi tarjeta de credito para poder pagar el premium de Universitarios, envie el documento para que verificaran que si estoy en una universidad, pero aun no me ha lleg...
Roadie
262 Views
1 replies
0 likes
So I was getting my premium account ready but after typing in all the nessescary info, it keeps saying that an error occuredMy card is from a local bank where i liveThanks for helping or guides
So I was getting my premium account ready but after typing in all the nessescary info, it keeps saying that an error occured My card is from a local bank where i live Thanks for helping or guides
Roadie
243 Views
1 replies
0 likes
I had fraud on my old card and got a new one and when I go to update the payment details, by clicking “update” or “change payment information” on the subscription module it just refreshes the page and doesn’t let me enter my new details.
I had fraud on my old card and got a new one and when I go to update the payment details, by clicking “update” or “change payment information” on the subscription module it just refreshes the page an...
Newbie
214 Views
1 replies
0 likes
Hola, estaria teniendo este inconveniente. El mes pasado se me cobro los $69 pesos como es habitual pero hoy vi que en lo que respecta a este mes me lo cobran en dolrares y no en pesos argentinos. Hable con el banco y me dicen que el banco factura el...
Hola, estaria teniendo este inconveniente. El mes pasado se me cobro los $69 pesos como es habitual pero hoy vi que en lo que respecta a este mes me lo cobran en dolrares y no en pesos argentinos. Ha...
Newbie
4406 Views
4 replies
1 likes
Hi! I have our subscription through Rogers. i pay 19.99 for 3 premium accounts. I would like to switch this and pay Spotify directly for thier family subscription for 6 accounts for 14.99. when i hit get started it said i couldn't do it?
Hi! I have our subscription through Rogers. i pay 19.99 for 3 premium accounts. I would like to switch this and pay Spotify directly for thier family subscription for 6 accounts for...
Spotify Star
247 Views
1 replies
0 likes
My card I previously had on file expired and the site will not let me change the card I had on file. I'm not sure how I'm supposed to update my payment methods and my subscription is about to cancel me. HELP
My card I previously had on file expired and the site will not let me change the card I had on file. I'm not sure how I'm supposed to update my payment methods and my subscription is about to cancel ...
Casual Listener
216 Views
1 replies
0 likes
Hey, I'm from Israel, the price advertised is 19.99 shekels, (about $5.4).. When trying to subscribe to premium it's letting me the price of 9.99 dollars.. Is there something I can do?
Hey, I'm from Israel, the price advertised is 19.99 shekels, (about $5.4).. When trying to subscribe to premium it's letting me the price of 9.99 dollars.. Is there something I can do...
Newbie
327 Views
2 replies
1 likes
I have the student premium package with Hulu. I need to change my payment method and it won't let me. Help
I have the student premium package with Hulu. I need to change my payment method and it won't let me. Help
Not applicable
661 Views
2 replies
0 likes
Hey I have just realised that Spotify has been charging me for the full price for a while now even tho I signed up as a student, I had used UNIDays but it logged me out and I just changed it back to a student account. Could you possibly get my money ...
Hey I have just realised that Spotify has been charging me for the full price for a while now even tho I signed up as a student, I had used UNIDays but it logged me out and I just changed it back to ...
Not applicable
749 Views
1 replies
0 likes
Hi, I tried activating the student plan and after filing in my details it kept looping and I tried again yet it did not go through. I later noticed I was debited twice. How do I rectify these?Thanks.
Hi, I tried activating the student plan and after filing in my details it kept looping and I tried again yet it did not go through. I later noticed I was debited twice. How do I rectify these?...
Spotify Star
404 Views
1 replies
0 likes
Hi ,Is it possible to get the headspace bundle with student premium subscription ?ThanksDave
Hi , Is it possible to get the headspace bundle with student premium subscription ? Thanks Dave
Newbie
4642 Views
7 replies
0 likes
Hi.Is it possible to pay for 1 year in advance of family subscription, just like it's possible for the regular premium subscription?
Hi. Is it possible to pay for 1 year in advance of family subscription, just like it's possible for the regular premium subscription?
Spotify Star
259 Views
1 replies
0 likes
Hi! I'm trying to change my credit card, but when I click "update" under the current card the site just updates and looks exactly the same. I don't understand why it´s not working and I really need to change to another credit card.
Hi! I'm trying to change my credit card, but when I click "update" under the current card the site just updates and looks exactly the same. I don't understand why it´s not working and I really need t...
Spotify Star
331 Views
1 replies
1 likes
