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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
69990 Views
31 replies
2 likes
Moderator
120477 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
155324 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
304420 Views
168 replies
13 likes
I bought a Spotify card but happens a error message saying the code is not valid. I can't make the subscription.I bought it almost a week and Still happens the error message about the code. But that is the code. Please solve the problem.
I bought a Spotify card but happens a error message saying the code is not valid. I can't make the subscription. I bought it almost a week and Still happens the error message about the code. But tha...
Community Legend
628 Views
1 replies
0 likes
Trying to update since I'm moving...and want to make sure so that my subscription doesn't get cancelled or a payment bounces back
Trying to update since I'm moving...and want to make sure so that my subscription doesn't get cancelled or a payment bounces back
Community Legend
482 Views
1 replies
0 likes
So I payed for Spotify premium like 5 minutes ago and it said that I was all good and everything so I went to Spotify but it didn’t give me the perks. Can anyone tell me what I did wrong please?
So I payed for Spotify premium like 5 minutes ago and it said that I was all good and everything so I went to Spotify but it didn’t give me the perks. Can anyone tell me what I did wrong please?
Community Legend
344 Views
1 replies
0 likes
Hi everyone! I have problem with changing my land from norway to sweden.... My premium subscription will end in a couple of days and because I don't have money on my norwegian bank account I must set up my swedish card instead. When I'm trying to do ...
Hi everyone! I have problem with changing my land from norway to sweden.... My premium subscription will end in a couple of days and because I don't have money on my norwegian bank account I must set...
Spotify Star
616 Views
1 replies
0 likes
I have an account with spotify but without primium. Primium is not in my bugget right now and i have never sighned up for it, yet yesterday i was chared $10 which is the price of primium. but i never sighed up for it i dont want it and when i go into...
I have an account with spotify but without primium. Primium is not in my bugget right now and i have never sighned up for it, yet yesterday i was chared $10 which is the price of primium. but i never...
Spotify Star
1486 Views
7 replies
0 likes
I subscribed to the student account a couple months ago but I have not been billed since the first month. Can you tell me why?
I subscribed to the student account a couple months ago but I have not been billed since the first month. Can you tell me why?
Community Legend
370 Views
1 replies
0 likes
Hi, I paid for premium subscription, but the account is still free. I attached the payment receipt. Please help, pleeaasee... thanks
Hi, I paid for premium subscription, but the account is still free. I attached the payment receipt. Please help, pleeaasee... thanks <removed sensitive information>
Community Legend
409 Views
3 replies
0 likes
I just subscribed to 1 month premium and before subscribing it was written there that I will get a free 30 days trial. So does it mean that I will have like almost 2months subscription? And how will I know that my first month is free? Will it be appl...
I just subscribed to 1 month premium and before subscribing it was written there that I will get a free 30 days trial. So does it mean that I will have like almost 2months subscription? And how will ...
Community Legend
581 Views
1 replies
0 likes
Have just paid and signed up for premiumfamily and have not received any confirmation and can not open my Spotify premium , still in free mode and can't get the music I want . Any tips , how long does it take to activate ?
Have just paid and signed up for premium family and have not received any confirmation and can not open my Spotify premium , still in free mode and can't get the music I want . Any tips , how...
Community Legend
375 Views
1 replies
0 likes
I've been a student the entire time i've been subscribed to spotify, but the past two months I have been paying 9.99, I finally manually switched to the 4.99 student but was wondering if I could get the difference in money back from the past two mont...
I've been a student the entire time i've been subscribed to spotify, but the past two months I have been paying 9.99, I finally manually switched to the 4.99 student but was wondering if I could get ...
Community Legend
421 Views
1 replies
0 likes
I was just recently verified for the student discount, the money was deducted from my account, however, when I try to finalise the subscription it says that my payment method is not valid. I tried both CC & PayPal... what can I do now?
I was just recently verified for the student discount, the money was deducted from my account, however, when I try to finalise the subscription it says that my payment method is not valid....
Community Legend
331 Views
1 replies
0 likes
Hi, This problem happened again, exactly 1 month ago..Can someone tell me what is going on? https://community.spotify.com/t5/Subscriptions/Unexpectedly-subscribed-from-Premium-to-Free/m-p/4399677#M94885
Hi, This problem happened again, exactly 1 month ago.. Can someone tell me what is going on? https://community.spotify.com/t5/Subscriptions/Unexpectedly-subscribed-from-Premium-to-...
Community Legend
345 Views
1 replies
0 likes
Hey!All of a sudden all my music has gone offline and my premium account has switched to the free version and it says that my number has been blocked?!!Help pelase
Hey! All of a sudden all my music has gone offline and my premium account has switched to the free version and it says that my number has been blocked?!! Help pelase 😩
Community Legend
1028 Views
1 replies
0 likes
Hi, I subscribed to premium on the wrong old account. Can I transfer premium membership to my current account?
Hi, I subscribed to premium on the wrong old account. Can I transfer premium membership to my current account?
Community Legend
369 Views
1 replies
0 likes
Hiya, I wanted to switch to Spotify premium from another music service and I can't pay for it. I've tried both debit and credit cards as well as paypal but I keep getting ''payment failed'' error. I've tried all the suggested troubleshooting methods ...
Hiya, I wanted to switch to Spotify premium from another music service and I can't pay for it. I've tried both debit and credit cards as well as paypal but I keep getting ''payment fa...
Roadie
658 Views
1 replies
0 likes
Active el plan premium con el free trial de dos meses e incluí los datos de mi tarjeta, en los settings de la pagina me aparece cuenta premium, pero en la app me aparece como cuenta free... NO se que debo hacer para actualizar y disfrutar de la cuent...
Active el plan premium con el free trial de dos meses e incluí los datos de mi tarjeta, en los settings de la pagina me aparece cuenta premium, pero en la app me aparece como cuenta free... NO se que...
Roadie
706 Views
1 replies
0 likes
Hola, buenas nochesacabo de realizar el pago de spotify intente realizar el pago del plan estudiante pero me pedia documentos que no tengo a la mano, entonces realice el pago para el plan normal pero me decia que no podia realizar el pago mi tarjeta,...
Hola, buenas noches acabo de realizar el pago de spotify intente realizar el pago del plan estudiante pero me pedia documentos que no tengo a la mano, entonces realice el pago para el plan normal pe...
Roadie
1126 Views
1 replies
0 likes
Hi,I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i clicked the family premium. Will I be charged twice ...
Hi, I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i...
Roadie
549 Views
1 replies
0 likes
Both my daughter and I have the Premium and our subcriptions just renewed, but I want to switch to us all to the Family Premium, will we get billed again for this month?
Both my daughter and I have the Premium and our subcriptions just renewed, but I want to switch to us all to the Family Premium, will we get billed again for this month?
Spotify Star
329 Views
1 replies
1 likes
I left Pandora yesterday and joined the primium plan, and this morning i told my dsaughter and she told me about the family plan. My question is "If i join the family plan will spotify automatically upgrade my individual account or will i have 2 acco...
I left Pandora yesterday and joined the primium plan, and this morning i told my dsaughter and she told me about the family plan. My question is "If i join the family plan will spotify automatically ...
Spotify Star
476 Views
1 replies
0 likes
