Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67699 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132816 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68669 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251714 Views
155 replies
13 likes
Whats the problem with this?
Whats the problem with this?
Casual Listener
12283 Views
9 replies
4 likes
An error occurred in the payment. Try again or use another payment method. I want help. I HAVE TRIED WITH VARIOUS CREDIT CARDS AND I DO NOT RECEIVE THE PAYMENT FROM ANYONE. PLEASE HELP.
An error occurred in the payment. Try again or use another payment method. I want help. I HAVE TRIED WITH VARIOUS CREDIT CARDS AND I DO NOT RECEIVE THE PAYMENT FROM ANYONE. PLEASE HELP.
Community Legend
283 Views
1 replies
0 likes
My college is not on the list. How do I get premium for students?My college is ISEC- Instituto Superior de Engenharia de Coimbra
My college is not on the list. How do I get premium for students? My college is ISEC- Instituto Superior de Engenharia de Coimbra
Spotify Star
365 Views
1 replies
0 likes
Will they message me over email or something before they charge me for another month
Will they message me over email or something before they charge me for another month
Spotify Star
419 Views
1 replies
0 likes
Hey, Apparently I had in 2014 a free trial with GB or DE as country, now I switched to Romania, profile is saved, but when I try to enter the card it says declined. I guess this is because I already had the trial, but there is no option to skip that,...
Hey, Apparently I had in 2014 a free trial with GB or DE as country, now I switched to Romania, profile is saved, but when I try to enter the card it says declined. I guess this is ...
Casual Listener
387 Views
1 replies
0 likes
pague para suscripcon universitaria y no me dieron cuenta premium, me cobraron y no tengo nada, ni una respuesta ni nada. muy inconforme con el servicio.
pague para suscripcon universitaria y no me dieron cuenta premium, me cobraron y no tengo nada, ni una respuesta ni nada. muy inconforme con el servicio.
Newbie
358 Views
3 replies
0 likes
Why I can't download musics ? It always says that ''go to settings and download using cellular" but I turn it on and still not downloading. Please fix it. Thanks !
Why I can't download musics ? It always says that ''go to settings and download using cellular" but I turn it on and still not downloading. Please fix it. Thanks !
Community Legend
267 Views
1 replies
0 likes
I went on my spotify app to unsubscribe from premium and the option was no longer there. I was charged and I wanted to stop it before I did.
I went on my spotify app to unsubscribe from premium and the option was no longer there. I was charged and I wanted to stop it before I did.
Community Legend
338 Views
2 replies
0 likes
Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa fecha?
Buenas, me acabo de hacer premium con plan familiar y solo me han cobrado 10 euros y me sale que me vuelven a cobrar el 7/04. Por que? Se supone que es mensual... o es la parte proporcional hasta esa...
Moderator
346 Views
1 replies
0 likes
Hi i just wanted to make a spotify premium sub but i cant do it right now but the money was already taken can i get them back?
Hi i just wanted to make a spotify premium sub but i cant do it right now but the money was already taken can i get them back?
Moderator
300 Views
1 replies
0 likes
I was previously subscribed through apple, but want to change to being subscribed through spotify. I cancelled my subscription through Apple. When will i be able to get premium through spotify? its still saying I have to cancel through apple, but i a...
I was previously subscribed through apple, but want to change to being subscribed through spotify. I cancelled my subscription through Apple. When will i be able to get premium through spotify?...
Moderator
297 Views
1 replies
0 likes
Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What happened and what should i do?
Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What h...
Moderator
252 Views
1 replies
0 likes
I don't have premium!! I never have!!! They just charged me for a whole year!!! I want my money!!! I didn't even get premium with them charging me!!! I'm ok with commercials I actually like them! Give me my **bleep**in money! Or else
I don't have premium!! I never have!!! They just charged me for a whole year!!! I want my money!!! I didn't even get premium with them charging me!!! I'm ok with commercials I actually like them! Giv...
Newbie
369 Views
2 replies
0 likes
i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pages i saw that other people were able to pay for the...
i entered the card details of my debit card. it showed a message saying "please enter a valid credit card number", so i figured you mustnt be able to use debit cards for payments. but on the help pag...
Newbie
6320 Views
3 replies
0 likes
Hi you charged twice of my visa card this month .What can be done to correct this ?
Hi you charged twice of my visa card this month . What can be done to correct this ?
Community Legend
425 Views
1 replies
0 likes
I try all my possible accounts but all show up I’m not a premium user but still count my money from bank for half and year!!!how can I fix this pls for help
I try all my possible accounts but all show up I’m not a premium user but still count my money from bank for half and year!!!how can I fix this pls for help
Community Legend
285 Views
1 replies
0 likes
Visa prepaid won't allow re occurred payments so how do I get my subscription back on ?
Visa prepaid won't allow re occurred payments so how do I get my subscription back on ?
Spotify Star
330 Views
1 replies
0 likes
Hey guys and gals!I currently have a Spotify Premium account and I love it! My brother uses the free version and I thought it would be a good idea for him to have all the Premium features as well. So I played with the thought of starting a Spotify Fa...
Hey guys and gals! I currently have a Spotify Premium account and I love it! My brother uses the free version and I thought it would be a good idea for him to have all the Premium features as well. ...
Spotify Star
961 Views
1 replies
0 likes
Hello,I had Spotify Premium for the holiday deal for 3 months and forgot to cancel it/change to the student deal. I didn't have enough money in my account and ended up having my account overdrawn. Is it possible to get a refund or have the amount cha...
Hello, I had Spotify Premium for the holiday deal for 3 months and forgot to cancel it/change to the student deal. I didn't have enough money in my account and ended up having my account overdrawn. ...
Spotify Star
293 Views
1 replies
0 likes
So Spotify just launched in my country, which is amazing! BUT, I logged in with Facebook. Spotify assumed that I live in France. I used to live in France, but my current town has since been updated (back in 2014 already) to a town in my home country....
So Spotify just launched in my country, which is amazing! BUT, I logged in with Facebook. Spotify assumed that I live in France. I used to live in France, but my curre...
Casual Listener
506 Views
2 replies
0 likes
