Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
195201 Views
123 replies
12 likes
- 195201 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22183 Views
28 replies
4 likes
- 22183 Views
- 28 replies
- 4 likes
Over charged
There is no contact for Spotify ? I have been charged twice this month one of the charges should not be there how my supposed to get this money back this is unfair I should be able to resolve this issue anybody have any ideas
There is no contact for Spotify ? I have been charged twice this month one of the charges should not be there how my supposed to get this money back this is unfair I should be able to res...
Community Legend
290 Views
1 replies
0 likes
- 290 Views
- 1 replies
- 0 likes
60 day Free trial missing from account
Just signed up for the 60 day free trail offer , took my credit card details but only got 7 day trail pkease fix up my account for the 60 day trial offer
Just signed up for the 60 day free trail offer , took my credit card details but only got 7 day trail pkease fix up my account for the 60 day trial offer
269 Views
0 replies
0 likes
- 269 Views
- 0 replies
- 0 likes
Spotify Premium for Family members get unsubscribed
Hi, I just want to ask. I have a Spotify Premium for Family Subscription. I constantly paying for it every month via master card and it automatically deducted to my account. However, every time our subscription is renewed, my family members suddenly ...
Hi, I just want to ask. I have a Spotify Premium for Family Subscription. I constantly paying for it every month via master card and it automatically deducted to my account. However, every time...
Casual Listener
384 Views
2 replies
0 likes
- 384 Views
- 2 replies
- 0 likes
Superuser Contribution Charged when on FREE account
Hello, I have been charged for Spotify premium each month when I have never had access to the premium! I signed up to a 3 month free trial and then when this ran out my Spotify would not let me continue as usual, despite, taking money out of my accou...
Hello, I have been charged for Spotify premium each month when I have never had access to the premium! I signed up to a 3 month free trial and then when this ran out my Spotify would n...
Roadie
333 Views
1 replies
0 likes
- 333 Views
- 1 replies
- 0 likes
Superuser Contribution Como Cancelar a conta de outra pessoa cadastrada com meu cartao de credito.
Boa noite, gostaria de saber como fazer pra cancelar a assinatura de uma pessoa a qual utilizou meu cartao de credito, porem se nega a cancelar e esta enfrentando problemas para pagar a mensalidade. Eu infelizmente nao tenho acesso a conta desta pess...
Boa noite, gostaria de saber como fazer pra cancelar a assinatura de uma pessoa a qual utilizou meu cartao de credito, porem se nega a cancelar e esta enfrentando problemas para pagar a mensalidade. ...
Roadie
12485 Views
1 replies
1 likes
- 12485 Views
- 1 replies
- 1 likes
Superuser Contribution Not a member but was charged. Need help cancelling payment.
Hi, I woke up this morning to find that my bank account was charged the premium spotify service fee of $119.88. I've already started the fraud process with my bank but would like to make sure it doesn't happen again and that whoever used it is unable...
Hi, I woke up this morning to find that my bank account was charged the premium spotify service fee of $119.88. I've already started the fraud process with my bank but would like to make sur...
Roadie
281 Views
1 replies
0 likes
- 281 Views
- 1 replies
- 0 likes
Superuser Contribution Updating payment details not working.
Seriously, what is going on here spotify? If anyone is reading this that works there, can you please help. I'm a premium spotify subscriber and have been for years. I moved to the USA and now my bank card in the UK that originally subscribed has no m...
Seriously, what is going on here spotify? If anyone is reading this that works there, can you please help. I'm a premium spotify subscriber and have been for years. I moved to the USA and now my...
Roadie
283 Views
1 replies
0 likes
- 283 Views
- 1 replies
- 0 likes
Superuser Contribution Cobrancas no cartao de credito
Ontem adiquiri o premium e fiz a solicitacao para mudar a conta para premium de estudante. Ja tinham cobrado os 16,90 da conta premium, e quando fiz a solicitacao cobraram mais 10 reais no meu cartao, deram um prazo de 2 dias para responder se minha ...
Ontem adiquiri o premium e fiz a solicitacao para mudar a conta para premium de estudante. Ja tinham cobrado os 16,90 da conta premium, e quando fiz a solicitacao cobraram mais 10 reais no meu cartao...
Roadie
263 Views
1 replies
0 likes
- 263 Views
- 1 replies
- 0 likes
Superuser Contribution Paguei por cartao, consta no site o recibo e nao liberou o premium
Ola spotify, faz mais de 1 mes que eu paguei o plano anual usando cartao de credito, eu fiz o pagamento com um cartao brasileiro, mas eu estava em israel, onde nao existe spotify, nao sei se e por esse motivo, mas ate agora nao consigo acessar meu pr...
Ola spotify, faz mais de 1 mes que eu paguei o plano anual usando cartao de credito, eu fiz o pagamento com um cartao brasileiro, mas eu estava em israel, onde nao existe spotify, nao sei se e por es...
Roadie
300 Views
1 replies
0 likes
- 300 Views
- 1 replies
- 0 likes
Upgrading to family plan
I was billed 3 days ago for a month of premium on my one-person account but I want to upgrade to a family plan. Will I be charged an additional $15 on top of the $10 I've already paid this month? Should I wait for my premium for this month to "run ou...
I was billed 3 days ago for a month of premium on my one-person account but I want to upgrade to a family plan. Will I be charged an additional $15 on top of the $10 I've already paid this month? Sho...
Newbie
227 Views
1 replies
0 likes
- 227 Views
- 1 replies
- 0 likes
Unauthorized Charges - Fraud
I was charged $119.88 today and I have never had a Spotify account, not even a free trial. I need this charge refunded immediately.
I was charged $119.88 today and I have never had a Spotify account, not even a free trial. I need this charge refunded immediately.
Casual Listener
208 Views
1 replies
0 likes
- 208 Views
- 1 replies
- 0 likes
Switch Subscription
Hello Spotify Community. I have a question. Currently, I still have ongoing premium subscription. And I want to switch to Family Plan Subscription. Do I need to wait until my premium expire then I can buy? Or I can buy it before it expire? Thanks
Hello Spotify Community. I have a question. Currently, I still have ongoing premium subscription. And I want to switch to Family Plan Subscription. Do I need to wait until my premium expire ...
Community Legend
360 Views
1 replies
0 likes
Subscription
- 360 Views
- 1 replies
- 0 likes
I lost track of my info
Hey guys .I have been logged in to an account for a very long time.Right now I have premium on this account and every month im being charged .Unfortunately i lost track of the information or the email that i registered with .This means that I cant lo...
Hey guys . I have been logged in to an account for a very long time. Right now I have premium on this account and every month im being charged . Unfortunately i lost track of the information or th...
Community Legend
242 Views
1 replies
0 likes
- 242 Views
- 1 replies
- 0 likes
Solved!! Spotify Account Integrity
Hi Spotify, i'm one of the Spotify subscriber from Malaysia. I had recieved your email notification on the monthly payment failure and request me to update my payment method. Yes, it is because of my credit card issue. The main objective here I would...
Hi Spotify, i'm one of the Spotify subscriber from Malaysia. I had recieved your email notification on the monthly payment failure and request me to update my payment method. ...
Not applicable
514 Views
1 replies
0 likes
- 514 Views
- 1 replies
- 0 likes
Incorrect trial period for Premium
Hi. Can someone tell me why my Premium trial period is only for 7 days when the promotion is for 30 days? How can I change this to a 30 day trial as advertised?
Hi. Can someone tell me why my Premium trial period is only for 7 days when the promotion is for 30 days? How can I change this to a 30 day trial as advertised?
Regular
424 Views
3 replies
0 likes
- 424 Views
- 3 replies
- 0 likes
I was charged twice for 1 month
Has this happened to anyone else and what did you do?
Has this happened to anyone else and what did you do?
Regular
297 Views
3 replies
0 likes
- 297 Views
- 3 replies
- 0 likes
Boleto bancario
Preciso renovar minha assinatura, todavia a opcao de pagar no boleto bancario sumiu.Como proceder? Considerando que nao tenho cartao de credito.
Preciso renovar minha assinatura, todavia a opcao de pagar no boleto bancario sumiu. Como proceder? Considerando que nao tenho cartao de credito.
Spotify Star
36754 Views
5 replies
9 likes
- 36754 Views
- 5 replies
- 9 likes
desepcionada con spotify ,me cobran primiun y no logro usarlo por muchos tiempo soy usuaria
e tratado de liriar con este problema pero ya me canse ,fui usuaria de spotify por mucho tiempo e gastado mas de $1000 pagando primiun ,en diciembre 20 2018 perdi mi apartamento en un incendio deje de pagar por 2 meses pues cancele mis tarjetas por m...
e tratado de liriar con este problema pero ya me canse ,fui usuaria de spotify por mucho tiempo e gastado mas de $1000 pagando primiun ,en diciembre 20 2018 perdi mi apartamento en un incendio deje d...
388 Views
0 replies
0 likes
- 388 Views
- 0 replies
- 0 likes
Just redeemed 3-mo premium gift card - now account is paused for non payment
Account ran just fine for a few days after the gift card was redeemed. Now, the account is completely paused as if that payment was never made. Most recent receipt confirms the payment. Please help!
Account ran just fine for a few days after the gift card was redeemed. Now, the account is completely paused as if that payment was never made. Most recent receipt confirms the payment. Please help!
Community Legend
241 Views
1 replies
0 likes
- 241 Views
- 1 replies
- 0 likes
Superuser Contribution Premium universitarios
Hola buen dia, pague con mi tarjeta de debito la suscripcion a premium estudiantes y me comentaron que me llegaria un correo de confirmacion de los datos que aprueba no que estoy estudiando, pero no me enviaron nada ni a mi correo no deseado y Ya me ...
Hola buen dia, pague con mi tarjeta de debito la suscripcion a premium estudiantes y me comentaron que me llegaria un correo de confirmacion de los datos que aprueba no que estoy estudiando, pe...
Roadie
248 Views
1 replies
0 likes
- 248 Views
- 1 replies
- 0 likes