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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70449 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134317 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
72870 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
256200 Views
156 replies
13 likes
Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my address's zip code from the Israeli postal service websi...
Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my addre...
Casual Listener
7136 Views
4 replies
2 likes
El 17 de marzo hice el pago por adelantado por 12 meses, con un tarjeta nueva a la que tenia registrada (ya que la anterior la di de baja). El dinero salio de mi cuenta y tengo el recibo en mi cuenta de Spotify y en mi correo. Sin embargo, mi cuenta ...
El 17 de marzo hice el pago por adelantado por 12 meses, con un tarjeta nueva a la que tenia registrada (ya que la anterior la di de baja). El dinero salio de mi cuenta y tengo el recibo en mi cuenta...
395 Views
0 replies
1 likes
I can't reactivate my account into premium after having paid for it at a local merchant store by cash. I've got the reference number for payment but still cant be able to access my premium account. Its still asking for update payment even though i've...
I can't reactivate my account into premium after having paid for it at a local merchant store by cash. I've got the reference number for payment but still cant be able to access my premium account. I...
Roadie
311 Views
1 replies
0 likes
We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it again only to have the PayPal not working as a pay...
We have had Premium since Dec 2016 with payments coming from PayPal ... now we have "missed payment" emails and notices ... checked profile to see we aren't registered for Premium ... tried adding it...
Roadie
267 Views
1 replies
0 likes
Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so somebody can help me with that why they chargue my debit...
Last friday i have the oportunity of have a estudent preium acount, they charge me with the correct amount but i checked my balance and the bank told me that they have make another 5 charges so someb...
Roadie
328 Views
1 replies
0 likes
Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?
Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?
Casual Listener
290 Views
2 replies
0 likes
HelloI have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back? BR
Hello I have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back? BR
Roadie
292 Views
1 replies
1 likes
I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this?
I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this?
Roadie
285 Views
1 replies
0 likes
Hello, i bought a premium for a month but when i enter spotify there was a "payment failed" attention and my money has taken help me what should i do?
Hello, i bought a premium for a month but when i enter spotify there was a "payment failed" attention and my money has taken help me what should i do?
Roadie
259 Views
1 replies
0 likes
I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill mother for the past three months. Is there anyway I can ...
I signed up for premium Spotify for 90 days beginning January 1 and going through the end of March. I have not had the opportunity to use Spotify as I have been taking care of my critically ill...
Roadie
287 Views
1 replies
0 likes
How long until you get charged again after one failed transaction?
How long until you get charged again after one failed transaction?
Roadie
331 Views
1 replies
0 likes
I want stop prenium but I lose my account, how stop it?I don't have my mail or my pseudo. Thx
I want stop prenium but I lose my account, how stop it? I don't have my mail or my pseudo. Thx
Roadie
245 Views
1 replies
0 likes
Recently lost my phone and got a new one through the insurance.. activated today and trying to get into my spotify premium which I had subscribed to months ago.. of course I'm on spotify free and when entering my card info to I guess resubscribe?? It...
Recently lost my phone and got a new one through the insurance.. activated today and trying to get into my spotify premium which I had subscribed to months ago.. of course I'm on spotify free and whe...
Roadie
273 Views
1 replies
0 likes
I recently moved to London from Portugal. I want to update my payment by apparently is not possible because it doesn't match my country in my profile, but I can't change my country. Any ideas? Thanks.
I recently moved to London from Portugal. I want to update my payment by apparently is not possible because it doesn't match my country in my profile, but I can't change my country. Any ideas?  ...
Roadie
234 Views
1 replies
0 likes
Hi, I was given a 10$ spotify premium gift card by a friend recently. When I wanted to use it I went to the spotify website and entered it under the gift card section. When I had fishined entering all of the information required I got an email saying...
Hi, I was given a 10$ spotify premium gift card by a friend recently. When I wanted to use it I went to the spotify website and entered it under the gift card section. When I had fishined entering al...
Roadie
254 Views
1 replies
0 likes
I wanted to renew my sbscription but the only options were student, which I am not, family, which I don't have a need for, or one year in full, which is far too expensive for me. Why can't I simply pay 9.99 like before?
I wanted to renew my sbscription but the only options were student, which I am not, family, which I don't have a need for, or one year in full, which is far too expensive for me. Why can't I simply p...
Newbie
225 Views
1 replies
0 likes
Hi My premium account is paid by Roges as part of my cell phone plan.My wife's Spotify premium is working but mine has dropped to Spotify Free. I have called Rogers and they say everything is fine on their end. What can I do to get my premiuim subscr...
Hi My premium account is paid by Roges as part of my cell phone plan. My wife's Spotify premium is working but mine has dropped to Spotify Free. I have called Rogers and they say everything i...
Newbie
700 Views
3 replies
0 likes
I filled out the Spotify premium for students and after I put In my billing details and went next to put In my school work. I just realised I didnt want to pay for it right now, or upgrade right now, so I exited off the website but yesterday you stil...
I filled out the Spotify premium for students and after I put In my billing details and went next to put In my school work. I just realised I didnt want to pay for it right now, or upgrade right now,...
Casual Listener
435 Views
2 replies
0 likes
I have a Premium trial that ends in 3 days. I do not have a cancel option on the Account or Subscription page. It shows my payment method as PayPal but no way to change that or cancel the trial. It says: Your Premium plan will end on 3/26/18 and you ...
I have a Premium trial that ends in 3 days. I do not have a cancel option on the Account or Subscription page. It shows my payment method as PayPal but no way to change that or cancel the trial...
Community Legend
481 Views
3 replies
0 likes
Hello, I have a problem when I want to get premium in my country, Romania. When I try to activate the premium spotify and insert the card details, i get this message (attached file). I can pay with my debit card on other platforms.What can I do? Than...
Hello, I have a problem when I want to get premium in my country, Romania. When I try to activate the premium spotify and insert the card details, i get this message (attached file). I can p...
Community Legend
1231 Views
9 replies
1 likes
