Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 124942 Views
- 82 replies
- 10 likes
- 124942 Views
- 82 replies
- 10 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 14915 Views
- 27 replies
- 2 likes
- 14915 Views
- 27 replies
- 2 likes
Solved!! Denon reciever "spotify premium is required"
Hi, I'm trying to register my denon reciever to spotify but I keep getting this message:"Spotify premium is required for this device please purchase a premium subscription on www.spotify.com"Please note that I payed for a premium account but it is us...
- Hi, I'm trying to register my denon reciever to spotify but I keep getting this message: "Spotify premium is required for this device please purchase a premium subscription on www.spotify.com...
-
-
- Community Legend
- 650 Views
- 1 replies
- 0 likes
- 650 Views
- 1 replies
- 0 likes
Solved!! Old Email Account was being charged without me knowing
I have been charged twice every month without knowing from an old email address. I didn't know it was subscribed to premium and then I got locked out of the account so wasnt able to check - the payment was just itunes every month on my statement so I...
- I have been charged twice every month without knowing from an old email address. I didn't know it was subscribed to premium and then I got locked out of the account so wasnt able to check - the payme...
-
-
- Spotify Star
- 333 Views
- 1 replies
- 0 likes
- 333 Views
- 1 replies
- 0 likes
Fraud
My ex was able to sign into his own spotify account and charge to my Rogers account. ROGERS refuses to block the $20 charge every month and you guys make it hard to get help. I am the Rogers account holder. There is no reason he should be able to sig...
- My ex was able to sign into his own spotify account and charge to my Rogers account. ROGERS refuses to block the $20 charge every month and you guys make it hard to get help. I am the Rogers ac...
-
-
- Community Legend
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Hulu is not working
It’s not working and it’s telling me to contact Spotify support.
- It’s not working and it’s telling me to contact Spotify support.
-
-
- Community Legend
- 383 Views
- 1 replies
- 0 likes
- 383 Views
- 1 replies
- 0 likes
Double charge but no premium?
Got charged twice for premium but I still don’t have it? Tried tweeting but that was useless
- Got charged twice for premium but I still don’t have it? Tried tweeting but that was useless
-
-
- Community Legend
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Premium trial
Hey guys I need help,I started my premium trial and then I decided to start a family plan but my premium trial is still on so I was wondering once my premium trial finishes will my family plan work instantly or do I have to do it all again
- Hey guys I need help,I started my premium trial and then I decided to start a family plan but my premium trial is still on so I was wondering once my premium trial finishes will my family plan work i...
-
-
- Community Legend
- 285 Views
- 1 replies
- 0 likes
- 285 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription issue
Hi. My husband and I both signed up for a free trial back in November. He went ahead and took out a regular monthly account but I didn't. Last Fri night he received a family advert so signed up for the family pack. He added me to this pack but when i...
- Hi. My husband and I both signed up for a free trial back in November. He went ahead and took out a regular monthly account but I didn't. Last Fri night he received a family advert so signed up...
-
-
- Spotify
- 387 Views
- 1 replies
- 0 likes
- 387 Views
- 1 replies
- 0 likes
New spotify device pre-order
A week or so ago I got an ad in my Spotify app that showed a new Spotify device that would allow me to mount it in my car and use voice commands. Spotify would add it to my existing subscription for 12.99 a month. I took a screenshot and attached it....
- A week or so ago I got an ad in my Spotify app that showed a new Spotify device that would allow me to mount it in my car and use voice commands. Spotify would add it to my existing subscription for ...
-
-
- Newbie
- 5568 Views
- 3 replies
- 0 likes
- 5568 Views
- 3 replies
- 0 likes
Premium doesn‘t work
Hi, my Premium doesn‘t work, my account is allways on „free“, the mail adress is correct, all payements are done about Klarna.is there any help?thanks!
- Hi, my Premium doesn‘t work, my account is allways on „free“, the mail adress is correct, all payements are done about Klarna. is there any help? thanks!
-
-
- Spotify Star
- 412 Views
- 1 replies
- 0 likes
- 412 Views
- 1 replies
- 0 likes
Premium subscription
How difficult can be to make a payment to get premium subscription. I had it before than my card has changed. It is impossible even typing the numbers. I tried so many times. It is just neverve breaking. Is there anyone to call?
- How difficult can be to make a payment to get premium subscription. I had it before than my card has changed. It is impossible even typing the numbers. I tried so many times. It is just neverve break...
-
-
- Spotify Star
- 306 Views
- 1 replies
- 0 likes
- 306 Views
- 1 replies
- 0 likes
Old account still being charged
My daughter canceled her account in December but I am still being charged. She got a new phone and once we redirect her old account to a new account then we will upgrade. At this point I need to be reimbursed for Jan/Feb since she has not had access ...
- My daughter canceled her account in December but I am still being charged. She got a new phone and once we redirect her old account to a new account then we will upgrade. At this point I need to be r...
-
-
- Composer
- 277 Views
- 1 replies
- 0 likes
-
Mobile
- 277 Views
- 1 replies
- 0 likes
Solved!! Payment fails no matter what
First of all, I am really disappointed of you and the way your system works. I got a notification of my failed payment yesterday morning. We have been subscribed to Spotify Family for 11 months now. And all 6 of us are thinking of leaving. Here's why...
- First of all, I am really disappointed of you and the way your system works. I got a notification of my failed payment yesterday morning. We have been subscribed to Spotify Family for 11 month...
-
-
- Composer
- 500 Views
- 2 replies
- 0 likes
- 500 Views
- 2 replies
- 0 likes
Student Discount Charges
I've been a premium member since around Christmas time, when I paid the winter saving promotion for three months.Now I've just been charged 10€ (standard fee) for the month until March 23rd. Yet I am a University Student. So my question is, if I now ...
- I've been a premium member since around Christmas time, when I paid the winter saving promotion for three months.Now I've just been charged 10€ (standard fee) for the month until March 23rd. Yet I am...
-
-
- Composer
- 334 Views
- 1 replies
- 0 likes
-
I need some helpPayment
- 334 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium Orange
I got a spotify premium with a new orange contract but I can not run it. The account was created earlier and it was paid but now I would like to use the orange pramium. How to do it ?
- I got a spotify premium with a new orange contract but I can not run it. The account was created earlier and it was paid but now I would like to use the orange pramium. How to do it ?
-
-
- Spotify Star
- 1219 Views
- 1 replies
- 0 likes
- 1219 Views
- 1 replies
- 0 likes
Superuser Contribution i cant pay my premium account
Till yesterday i've been trying to pay premium account, but no credit card accepts, just let me know that there is a failure in payment, I went to their help options and I read that if I had this kind of problem I would go to cancel my premium accoun...
- Till yesterday i've been trying to pay premium account, but no credit card accepts, just let me know that there is a failure in payment, I went to their help options and I read that if I ha...
-
-
- Casual Listener
- 251 Views
- 2 replies
- 0 likes
- 251 Views
- 2 replies
- 0 likes
BROTHER REMOVED FROM SPOTIFY FAMILY
My brother, who lives with me, on the same house, has been removed from our family account and I can't put him back in. It says he needs to get a separated spotify premium account but that doesn't make any sense! Besides him, there is our father and ...
- My brother, who lives with me, on the same house, has been removed from our family account and I can't put him back in. It says he needs to get a separated spotify premium account but that doesn't ma...
-
-
- Community Legend
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Paying for premium, not getting it. Have ended subscription and restarted it, still not getting prem
Paying for premium, not getting it. Payment keeps coming out of my account, but no premium. Ended subscription, restarted it, and still the same problem...
- Paying for premium, not getting it. Payment keeps coming out of my account, but no premium. Ended subscription, restarted it, and still the same problem...
-
-
- Spotify Star
- 218 Views
- 1 replies
- 0 likes
- 218 Views
- 1 replies
- 0 likes
Can't remove payment method
Hi all, so my problem is that I can't remove my payment methond. I have canceled my premium subscription, but my friends credit card is still asociated with my account and set as a payment method (yes I don't have my own credit card). I'm affraid tha...
- Hi all, so my problem is that I can't remove my payment methond. I have canceled my premium subscription, but my friends credit card is still asociated with my account and set as a payment m...
-
-
- Community Legend
- 1272 Views
- 1 replies
- 0 likes
- 1272 Views
- 1 replies
- 0 likes
Superuser Contribution 6 mont ha spotify
The person Who i sent 6 months Spotify like a present didn’t receive any communication. Can you help me?
- The person Who i sent 6 months Spotify like a present didn’t receive any communication. Can you help me?
-
-
- Casual Listener
- 339 Views
- 2 replies
- 0 likes
- 339 Views
- 2 replies
- 0 likes
subscription
Hey About a month ago i register to free trial in spotify. And i was planning to cancel my subsription and i forgot then i was charged 129SRP. If i cancel now will i get my charge back?
- Hey About a month ago i register to free trial in spotify. And i was planning to cancel my subsription and i forgot then i was charged 129SRP. If i cancel now will i get my charge back?
-
-
- Spotify Star
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes