[Subscription] Payment Issue

[adamy_jain]

Plan

Premium

Country

INDIA

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi, I have received an email regarding payment issue for my spotify subscription. The email says -

We can't process your payment

We're having some trouble collecting your Premium subscription payment. Please take a moment to review your payment details and double-check that there is money in your associated account. We'll try to process the payment again in a few days.

The payment has been debited from my bank account. Please help.

[JBayudz]

Hi, @adamy_jain 

Thanks for reaching out to the community.

There's sadly not much we can do here as we don't have any access to account-specific info. Contact Spotify Support for assistance.