Announcements

Help Wizard

Step 1

NEXT STEP

Subscription being deducted twice

Subscription being deducted twice

 

Who can i contact to stop being charged twice - Spotify has managed to charge both my credit card and debit card for usage - I only have one spotify account. Please advise. 

Reply
1 Reply

Hey,

Thanks for reaching out, and welcome to the Community.

If you’ve been charged twice I recommend looking at the Why have I been charged twice? support article.

 

To contact support, please fill out the online contact form. If, for whatever reason you would prefer not to, or you cannot use the form, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.


I hope this helps!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random