Subscription changed to free

[Leno_b]

Plan

Free/Premium

Country

Canada

Device

Samsung note 9

My Question or Issue

I was logged out of my account.

When I logged back in my subscription has changed from premium to free, region was changed to US. All my downloaded and saved songs were gone.

On the website account review it says my subscription is "free" but under the subscription tab my plan is the monthly premium but i do get prompted to upgrade.

How do I retrieve my premium account?

[Brunelicia · Accepted solution]

Hey @Leno_b ,

Welcome to the Community!

It sounds that you may have logged into a second account, I recommend you to check out this article for more info.

Please, make sure you follow all of the steps on the article above, and if that doesn't do the trick, let me know and I'll be here to help. 🙂