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Avatar of Zermeno22
Casual Listener
2017-07-21 07:25 AM
I no longer have the premium setting . Yet , I am STILL being charged monthly . Please help .
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Avatar of Bittencourt
Spotify Star
Spotify Star
2017-07-21 08:37 PM

Hi @Zermeno22, welcome to the Spotify Community!

 

Did you cancel your Premium subscription?

 

Is it possible that you might have a second Spotify account?

 

Follow this guide to finding any other accounts you might have subscribed to Premium.

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Avatar of Zermeno22
Casual Listener
2017-07-22 06:30 PM
I think I may have another account out there somewhere? I cancelled the one account I can get into a long time ago. How can I go about canceling the one account I don't know how to get into ? If it even exist
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Avatar of Bittencourt
Spotify Star
Spotify Star
2017-07-22 10:32 PM

Hey @Zermeno22,

 

Follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

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