Subscriptions mistake!

Reply

Subscriptions mistake!

Zhangyingjoan
Casual Listener

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

accordong to in app account info, I was subscribed for free. But why there is charge of $12.99, $7.99 every month in my credit card?? I just realized it when I consolidate my bank account. And I never agreed to subscribe premium. More  than this, since the subscription in my app is free, I can’t even change or cancel it!!! I need to cancel payment immediately. And I request refund for all the mistake charge!!

 

3 Replies

Re: Subscriptions mistake!

Rock Star 11
Rock Star 11

Hey @Zhangyingjoan ,

 

Welcome to the Community!

 

If the subscription page shows you're on Spotify Free, the account is not being charged.

 

Any charges are likely from another account that's active on Premium. I recommend you to check for other accounts

 

You can always check Spotify's Refund Policy here.

 

Hope this helps :)

BruneliciaRock Star 11
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Re: Subscriptions mistake!

Zhangyingjoan
Casual Listener
I tried your instruction. Still doesn’t work. First of all I confirmed that I have only one account with Spotify. Second, there is no option in my app to cancel or refund. Couldn’t find a link, or email that I can complain about this with the company. Tried all your suggestions. Thanks :(

Re: Subscriptions mistake!

Rock Star 11
Rock Star 11

The Support Team will help you to fix your problem, you can get in touch with them here. :)

BruneliciaRock Star 11
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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