Subscriptions mistake!

[Zhangyingjoan]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

accordong to in app account info, I was subscribed for free. But why there is charge of $12.99, $7.99 every month in my credit card?? I just realized it when I consolidate my bank account. And I never agreed to subscribe premium. More  than this, since the subscription in my app is free, I can’t even change or cancel it!!! I need to cancel payment immediately. And I request refund for all the mistake charge!!

[Brunelicia]

Hey @Zhangyingjoan ,

Welcome to the Community!

If the subscription page shows you're on Spotify Free, the account is not being charged.

Any charges are likely from another account that's active on Premium. I recommend you to check for other accounts. 

You can always check Spotify's Refund Policy here.

Hope this helps 🙂

[Zhangyingjoan]

I tried your instruction. Still doesn’t work. First of all I confirmed that I have only one account with Spotify. Second, there is no option in my app to cancel or refund. Couldn’t find a link, or email that I can complain about this with the company. Tried all your suggestions. Thanks 😞

[Brunelicia]

The Support Team will help you to fix your problem, you can get in touch with them here. 🙂