Sudden change of plan while updating payment info

[Ronniev18]

I was updating my payment information for my Premium Student plan. When finished, the amount charged was too high and the screen showed that my current plan was Premium Duo. I never changed my subscription plan. All I did was to tap in the app button to update the payment info, which redirected me to the website, updated said info and I got this issue. 

For now, I asked someone with my same plan to share this one until the next month (since the reimbursement policy doesn't talk about cases like this one) . But this only happened today (16-jan-2022), so I'd like to know if my plan can be changed to the actual one I'm using and reverse the extra money back to me. 

Plan

Premium Student 

Country

Colombia

My Question or Issue

[OneByBoo]

Hi @Ronniev18,

thanks for posting !

I would recommend you contact support through this "About Us" official page for them to check the sudden change of subscription - subscriptions can't be changed unless they're chosen in the process so it's best to let them check this out for you.

Let me know if you have further questions 🙂

[ZeroArc]

I had the same issue, contacted support, and they were able to refund the Duo plan.