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The Spotify Stars Program: Celebrating Values Week!

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Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Hey my name is sarah im from colombia and i just had an issue with the 3 month free trial that you actually have, my english its not so good but im going to try to  explain what happened, two days ago i try to access to the promotion and turns out that i put the email of my friend by mistake, then i cancel the plan for her so i could get it for me, and now they tell me that i already used that account for the free trial, you can see that i canceled it, now i cant get it, please help me with this, thank u

 

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1 Reply

Hey @sarahosorio97 ,

 

Thanks for reaching out.

 

Each payment method can only be used once to claim such an offer. So in this case, you'd have to use a different payment method. 🙂

Hope this clears things up!

MaximSpotify Star
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