Switched to duo but still charged for premium individual and no refund

[Crogers92589]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Crogers92589, thanks for reaching out to the Community!

Your subscription will update right away to reflect your new plan. If you’re upgrading from a free trial, the payment will be taken immediately. Can you let me know what plan you’re switching from? Did you switch from a third-party company to Spotify in regards to billing? There’s more information on changing plans here. 

Keep me posted.