Tengo un cargo en la tarjeta y no tengo premium

[Deisuke_horuhe]

 Bueno, pues ayer intente pasarme al plan de estudiantes, pero resulta que mi centro en el que estudio no aparece, y desisti con ello, pero hoy al intentar hacer el pago de 10 euros para la suscripcion normal, no me dejaba, mire mi tarjeta de debito y tenia un cargo de 4.99 de spotify a pesar de no haber ningun cambio de free a premium en mi cuenta, espero que me reenmbolsen eso o que me den una solucion...

[Daisy]

Hey @Deisuke_horuhe.

Welcome to the Community! Hope you don't mind our reply in English 🙂

If we’re unable to verify your student I.D, then unfortunately you won’t be eligible to claim the Student Discount. In this instance, any charges will show on your statement as ‘pending’ or 'processing.' This means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

Thanks! Have a nice day 🙂