The payment went through but the subscription is not working.

[#1]

I subscribed to spotify premium paid subscription. The money was deducted from the card and the subscription does not work. I have a check with money debited from the card.

[Bittencourt]

Hi there, and welcome to the Spotify community!

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane. Did you get one?

If so, please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

Let me know if this helps!

[MarcosIFC]

Hello, I have the same problem, what is the mail for contact you? 

[Bittencourt]

Hey @MarcosIFC, welcome!

Have you tried what I suggested on my previous answer?