Tried paying by mobile but it said i have insufficient funds

[user-removed]

Plan

Free

Country

Philippines 

My Question or Issue

I tried to pay by mobile for a 7 day prepaid which costs P49 but Spotify says " the credit on your prepaid card is insufficient" even though i still have P150 worth of balance left in my Globe SIM

[YahTehgz]

Hi 

Can you double check if really have enough credits on your phone? If you're using a prepaid sim, it should right away credits your account.

I hope that helps a little.

[ToshikiKyono]

Same problem occurred to me and double-checked it

[snip - Community Moderator edit]

[Ver]

Hey there @ToshikiKyono,

Thanks for reaching out to us 🙂

Can you open an incognito window on your PC? Sometimes the cache can lead to different issues. Then you can click here to subscribe to Premium.

You can also try with another payment method. Here you can see all the payment methods available in your country.

Hope this helps. We'll be right here if you have any questions.
 

[ToshikiKyono]

It still occurs in Incognito Window, ma'am

[Katerina]

Hey there @ToshikiKyono,

Thanks for getting back in touch with this and adding this helpful screenshot!

In this case, we'd suggest ensuring that you have enough credits to cover the actual price of the subscription as well as any taxes that could be added on top of the actual price.

If you do and you're still having troubles, we'd recommend reaching out to our mobile billing partner Fortumo, since they are the ones handling your subscription and payments. This way, they'll be able to take a look on their end and help you further.

You can reach out to the good folks at Fortumo here.

Let us know how you get on! We'll be right here if there's anything else we can help with.

Have a lovely day 🙂