Trying to change Payment Method/Billing Information

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Trying to change Payment Method/Billing Information

curtisrobichaud
Visitor

Plan: Premium

Country: Canada

 

Device: PC Desktop, Samsung A5

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

Android Windows 10

 

My Question or Issue

I am switching credit card providers and banks and would like to move over my automatic payments to my new card. However, I am unable to find the section with my billing information.

These links are outdated and no longer help.
https://community.spotify.com/t5/Subscriptions/Need-to-change-credit-card-for-recurring-payment/td-p...
https://support.spotify.com/us/account_payment_help/payment_help/change-payment-details/

There is no longer a subscription button and when I go to edit my plan, it still doesn't bring up billing info.

Thanks.

 

1 Reply
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Re: Trying to change Payment Method/Billing Information

Rock Star 22
Rock Star 22

Hey @curtisrobichaud, thanks for reaching out to the Community!

Could you try updating your payment details using a different browser? A private/incognito window will work too. This support article is up to date, but the other thread isn't.

 

Let me know how this goes :) 

Billy-JRock Star 22
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