Unable to cancel subscription

[Leftangle]

 My Question or Issue

PayPal reimburses me, but has also informed me we’ve been attempting to cancel Spotify for at least 6 months.  

Over that time I’ve (we’ve) attempted dozens of times using various methods including multiple sign ins which so far appear to be the only method available, but no matter how we go about it or what devices I use, I always get something like the attachment that blocks me from getting to the link I need.  

It’s obvious Spotify’s rules are far more convoluted than necessary.  PayPal informs me some underhanded (the word PayPal used, not mine) companies do this intentionally, making use of highly specific rules, Eulerian style connected web pages and loopholes in the laws so subscribers remain on their books forever. 

Does anyone one know what legal loophole(s), working steps and digital mazes Spotify uses so I can cancel my subscription?

[Katerina]

Hey there @Leftangle!

We're very sorry to hear you're having troubles cancelling your subscription. 

Just to clarify, have you tried following the steps below in an incognito or private window in your browserin order to cancel your subscription:

1. Log in here. If you're having troubles locating your Premium account's credentials, make sure to check this support site article first. You can also locate the receipt Spotify sent when you first subscribed to Premium that should include your account's username.
2. Click Subscription in the menu on the left. 
3. Click CHANGE OR CANCEL.
4. Click CANCEL PREMIUM.
5. Click YES, CANCEL. Your account page now shows the date you’ll return to the Free service. 

We hope this helps 🙂