Unable to change payment details

[simonnna]

Plan

Premium

Country

Device

(iPhone SE)

Operating System

(iOS 1,)

My Question or Issue

I was informed that I have to change my payment details. I forgot to do so, and my student subcription was cancelled. Now I tried to change payment details and I can't do that. Everytime I try, I get the same message "Payment failed. Try again, or use a different payment method". I don't understand why, because I was charged on 7th of January (have it in my bank payment history) and my card is not expired.

Thank you.

[Brunelicia]

Hi there!

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

Hope this helps!

[simonnna]

I tried everything and it’s still not working! I lost my premium and now I can’t listen to music properly 😞 

I tried adding another credit card, but appareantly my country somehow doesn’t match that card. 

Please someone help meeee, I need music 😞 

[Brunelicia]

Hi 

Thanks for letting me know, @simonnna.

I have a few questions for you.

• Please tell me the name of the country that's currently set in your account.  You can check this here.
• In which country has your payment method been issued?
• In which country are you currently?

Thanks! 🙂