Unauthorised payment

Jeruselemobiago · 2018-03-23

Hello Spotify, I’ve been informed by the bank that at £9.99 charge was taken from my account yesterday and I am writing to inform your service that I had no idea about this payment and I haven’t authorised it either I have cancelled my subscription and I would like a refund aswell.

please get back to me as soon as possible so this issue can be resolved

email me at *snip*

kind regards

jeruselem

Maxim · 2018-03-24

Hey @Jeruselemobiago,

I'd recommend reaching out to Support to report the unauthorised use of your payment details on another account.

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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Jeruselemobiago · 2018-03-24

What is supports contact details?

Alfredo · 2018-03-31

Hey @Jeruselemobiago!

You can contact the Support team via Twitter or Facebook.

They'll get back to you as soon as possible.

All the best.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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