please be aware that a refund is never guaranteed and all requests will get evaluated on a case-by-case basis by the support.With that in mind, please fill out the contact form to create a ticket with support. The support will do their best to get in touch with you as fast as possible, but please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.
Have a nice day!
LukeRock Star 17
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