Unauthorized Charge

[ebiddle6]

I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pending transaction for Spotify Premium but I don’t have the access to use the premium features? What is going on? Will the transaction not go through since I didn’t authorize it? 

[Maxim]

Hey @ebiddle6,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.