Unrecognized payment

[baksayg1]

I have been a premium subscriber for a year or so. This month I received a mail about unsuccessful payment and the cancellation of my subscription. But one day later Spotify succesfully chargedmy account, as I received an e-mail about that (through apple) and a text message from my bank. But i still not have access to the premium. What should I do?

Gergely

Plan

Free/Premium

Country

 Hungary

Device

(iPhone 7

[SergioDavid]

Hey @Adulozkorkmaz, welcome to the Community!

In this case, we suggest you follow all of the steps listed in this article.

Let us know if that helps.