Update / Change Payment Details isn't working

[Rhauri]

I'm UK based.
I want to change the card for my monthly Spotify charge.
Account Overview > Your Plan > payment details > Update
Takes me to https://www.spotify.com/account/subscription/update-payment-details/

I click the top "Credit or debit card" option (the other option is PayPal) and then I get 3 flashing dots below that imply it's loading the payment details input bit, but after 10 minutes, nothing.
I've tried on 4 different browsers, all give the same lack of progress.

[bstaton]

How hard should users be working to pay money to Spotify? Someone moved my post so it’s showing up as resolved. It’s not. I have tried every single option that anyone has mentioned. I have contacted my bank. Can I bill Spotify for the time I have spent on this?

[Yordan]

Hey everyone,

Make sure your card is open for online transactions and you have a 2-factor authentication set up. Note that your payment method must also be issued in the same country as your Spotify account. More info here.

In case the issue persists, we'd recommend trying with another payment method, if available. You can also reach out to the folks over at Customer Support (if you haven't already) who can take a closer look and provide you with more insight on the matter.

The Community is always here if there's anything else you need assistance with.

Take care.

[bstaton]

Thanks @yordan for your reply. We've all tried all the things, including contacting Customer Support. Their solution is to tell us to check with our bank, even when we have done that and our cards have all the things you mentioned and are working elsewhere. I hope you have a way to report that customers are working so hard for Spotify. Please report back on how Spotify wants to compensate us for our time. Thanks so much. 

[bstaton]

We can't contact customer support via the website. The link is broken to message Customer Support. I'm not getting on X or Facebook just to take care of this. The only accessible option Spotify is giving us is to post here. 

[Gordonbam97]

I had to get a new debit card, I am typing everything in correctly, I have even called my bank to verify everything is correct and my account is active but it will not let me update my new card number.

[Uncle_Tee]

I have a similar problem. I have tried all the highlighted solution. Nothing seems to work

[Gordonbam97]

I found that nothing was helping until i direct messaged spotifycares on twitter and just with my email they were able to fix it 

[cocowinter]

Have you fixed it?

[#10]

Mi tarjeta venció, hice la actualización correspondiente para el pago pero no me acepta y quiero volver al plan premium.

[alizayali]

hi! ive been having this issue for a few months and ive tried every possible way but it shows the same problem every time

[Jdjdjhfndjd]

Не могу изменить способ оплаты,хотя и та и эта карты,это виза,для покупок за границей подходят,ограничений нет,так почему не привязывается карта? 

Plan

Premium

Country

Беларусь 

Device

(iPhone 11)

Operating System

(iOS 17.6.1)

My Question or Issue

[feliferrante]

Plan

premium family

Country

Argentina

Device

iphone 15pro

Operating System

ios 16

My Question or Issue

hola, cuando quiero renovar el plan familiar desde la cuenta principal, no me sale para rellenar los datos de la tarjeta y demás.

[christinamargiotta]

I have tried multiple times to update my card and every singly time it tells me that the payment method failed. I have used this same card for online purchases, so I know my card isn't the issue. I have verified the country and followed all the steps and I seem to get the same "payment failed" each and every time. What else am I supposed to do?!

[nazk3]

Plan

Premium

Country

Canada

Device

iPhone 15 Pro Max

Operating System

IOS

My Question or Issue

I recently had my debit card information get stolen so I cancelled my card and got a new card from my bank. I've had spotify premium for students for months and its worked completely fine but this months payment failed due to my card being cancelled. I got the "payment failed" message on my account so I updated my payment method with my new card information but each time I get the "payment failed" message. I know I have suffient funds and I know my new card is working. I'm worried spotify will cancel my students premium subscription in the next few days since it says I will lose access to my plan soon. What should I do? 

[#16]

No dia da cobrança, eu estava sem limite no cartão, agora já tenho limite disponível, porem mesmo assim não consigo realizar o pagamento

[HDempsey]

Change payment details is still not working! At this point, I guess Spotify will just cancel itself if it won't update my credit card information. There's nothing for me to do now. I've tried every credit card I own and three of my husband's. I am 100% sure it is not my problem.

[jibbewillem]

Plan

Premium

Country

Netherlands

Device

Macbook 16" (Firefox, Chrome), Samsung Galaxy S22

My issue

I have used a gift card to activate Premium and would like to add a payment method to allow payment past the expiration.

The account page prompts to "Subscribe now and keep the music coming without having to top up your balance.", but when I try to add a payment method (iDeal or Credit Card) I get an error "Something went wrong. Please try again or contact our Support team."

[Slaytonda]

I have tried changing card about 4 time your system is taking the new card info. 

I have checked the name and address, I have contaced the bank, they say that your system turned it not.  Help

[Heartsforlife]

Plan

Free/Premium

Country

Device

iPhone 13 pro

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I’ve been trying to resub to Spotify premium and I can’t do so. I’ve typed all my correct information in but I keep get the failed payment message. What can I do for this?

[MsEllaBella]

Hey there, I’m too having payment issues. I’ve update and re-entered my payment information numerous times and still Spotify can’t process my payment. It’s BS, how there’s no contact number to reach customer service.