Upgrade to Dual Premium failed

[AfonsoNeto]

My Question or Issue

I had an active Individual Premium account that would expire on March 2023. I tried to upgrade my account to a Duo Premium plan so I could use it with my wife. I made the payment to change it to a Duo plan but got several 404 errors when I got redirect to https://www.spotify.com/family/setup/ after payment:

After some time, this page still doesn't work and when I check my plan details it seems to have just extended for 1 more year my Individual Premium Plan, even though I selected the Duo Premium and paid for the Duo price.

[Yordan · Accepted solution]

Hi there @AfonsoNeto,

Sorry to hear this has happened to you.

Unfortunately, we're unable to help out with this here on the Community as we don't have access to the necessary tools to look further into it. It's recommended you reach out to the folks over at Customer Support instead - they're the ones who can provide you with more insight on the matter.

Hope you get this sorted out soon. The Community is always here if there's anything else you need assistance with.

Take care.