We can´t share the duo account. As if we live in different countries

[#1]

We live togehter and added the SAME adress, but the system answer is, that we live in different countrys!

[user-removed]

Hello, I just dropped in this community page for the first time, because I have the same problem! My wife gave me spotify duo for xmas and even if I input the exact address she put while subscribing, the system keeps telling that "we must live in the same spot to be able to join duo". There is no clear answer to this, and apparently no reason. Support would be welcome. Thanks.

[Maxim]

Hey there,

Thanks for reaching out.

I recommend making sure that the country setting on both accounts is set to the same country you're currently in: https://www.spotify.com/account/profile/. 🙂

Let me know how it goes!

[user-removed]

Hello, since I have the same issue I tried your suggestion, it seems that it's impossible for me to change the country in the profile page ( your link ). The dropdown menu offers only the original country and doesn't allow other choices, so it's impossible for me to proceed as your are suggesting

[Maxim]

Hey @user-removed,

Thanks for posting.

What's the name of the country you're currently in? 🙂

[user-removed]

I am in Croatia, where I live with my wife. She activated her account here and the duo plan. In fact the address she input while activating the duo account is located here in Croatia, where we live.
So I guess that if I could switch from Italy to Croatia that could potentially solve the issue, but as you can see I'm unable to do that from my profile page.

[Maxim]

Hey @user-removed,

Thanks for letting me know.

You should definitely be able to change the country to Croatia then. Can you please make sure that there's no Italian proxy or VPN enabled on the device? 🙂

[user-removed]

No VPN/Proxy active on my windows PC, I also tried via mobile browser on my Iphone, no luck, options stay locked to Italy

[Maxim]

Hey @user-removed,

Alright. I'll look into it and will get back to you soon!

[Maxim]

Hey @user-removed,

Thanks for your patience.

As a last step, I’d suggest making sure both accounts are connected to a local WiFi network before trying again.

If that doesn’t work, another option is to create a new account and check if the country settings are correct there. If they are, you can switch to using the new account instead. You can transfer your playlists, liked songs, and following list from your current account to the new one with these steps.

Once you’re all set, it’s a good idea to close your old account to avoid any confusion in the future.

Let me know if you have further questions! 🙂

[user-removed]

Hello @maxim, it seems that I made it. First we tried with same WIFI but that didn't work. Then I made a new account while under the same WIFI and that worked! So well, i'll have to transfer songs and playlist but no problem. Thanks for the support.

[Maxim]

Hey @user-removed,

I'm glad to hear that worked!

Also, if you'd like to use the same email address for the new account, you can either change the email address on the old one or close the old one.

After the account has been closed, it'll take around 14-30 days for the email address to become available for use again. 🙂