Website won't let me update my payment option.

[amandasalas]

I followed all the instructions on the help page about how to change my payment option to a different card, but when I click "update" nothing happens! I really need help ASAP since my payment is due in a few days but I had to cancel my old debit card due to fraud.

[Luke]

Hey @amandasalas,

Apologies for the late reply, but maybe I can still help 🙂

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

Luke