Where is my Premium account ?

[glenn_physio]

Hello, I changed my password and since then I can log in but I have a Free version. I can not get my Premium account back. What can I do ? 
Thanks

[jsannn]

Hello @glenn_physio, there is a possibility you have two accounts and trying to log-in with the wrong one. There are few things you can try:

• Check your subscription page. Your status should be Premium. 

• If you're on Premium, try signing out and back into the app. 

• If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. It will then take you through a survey to point you in the right direction