Why can’t I subscribe to the basic plan for $10.99 without audiobooks?

[#1]

The other week there was an option to subscribe to a basic plan for ad free music, without audiobooks for $10.99. Now the only option I see available is Premium with audiobooks for $11.99.

[Maxim]

Hey there,

Thanks for reaching out.

If you're in the US, you're eligible if you had an active Premium subscription before June 20 and if this subscription is still active and hasn't been canceled.

You can also visit this page to check if you're eligible.

I hope this clears things up!

[brinnthehuman]

I am having this same problem, and Maxim has answered well, but now I have a different issue.
I have had Spotify premium for literally years, and I switched to the Basic plan when the email came around earlier this year. About a month ago, I had to cancel my card and didn't get a new one for a while, and in that time, obviously my Spotify autopay did not go through.
Now, adding my new card to my account, I am learning that I'm no longer eligible for Basic, which is obviously a bad way for things to work. I really hope Spotify fixes this issue.

[AlejaR]

Hey there @brinnthehuman,

Thanks for your reply here and welcome.

We really appreciate your feedback on the availability of this offer, and we'll pass it on to the team. Our developers always look for ways to bring better service and deals to you. While we’re not able to give more details right now, rest assured, we'll make sure your voice is heard.

We'll be here if anything else comes up. Once again, thanks for the feedback.

[jords-nz]

Plan

Premium

Country

New Zealand

My Question or Issue

Wanting to swap from premium to basic. can't see the option under my account

[Crouton05]

Hi, I was previously a member of Spotify, but cancelled before the introduction of Spotify basic family , but it doesn’t show up on my app? Can you help with that?

Plan

Free

Country

Netherlands 

Device

(iPhone 13 Pro Max)

Operating System

(iOS 18)

[f3de_c0m]

Hi, having same issue here. User from Italy, I got the email, clicked on the link but I only see Premium Plans as options.