Why, i'm premium, and you show ad?

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Why, i'm premium, and you show ad?

tomasgaraypaz
Newbie

Why Spotify show me ad ?
I really don't like the reggaeton and go the home page and see that first, is horrible.
i pay for a premium account and you promise no ad.
Screenshot (10).png

 

Plan

Premium

Country

Honduras

 

Operating System

Windows 10

 

My Question or Issue

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Why, i'm premium, and you show ad?

Rock Star 21
Rock Star 21

Hey @tomasgaraypaz

 

Please go ahead and sign out, then sign back into the Spotify app. 

 

Let me know how this goes :)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 Replies
Solution!

Re: Why, i'm premium, and you show ad?

Rock Star 21
Rock Star 21

Hey @tomasgaraypaz

 

Please go ahead and sign out, then sign back into the Spotify app. 

 

Let me know how this goes :)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Why, i'm premium, and you show ad?

stlouis2001
Visitor

I also have a premium account and as of late Spotify has been putting podcast advertisements into the playlist that I listen to. This is happening on both my playlist that I create and Spotify created playlist. Is there a solution to this problem or is Spotify willing to lose memberships over its promise of no ads while posting heads into subscribers playlists? I thought being a premium subscriber meant no ads?

Re: Why, i'm premium, and you show ad?

Rock Star 21
Rock Star 21

Hey @stlouis2001,

 

Thanks for reaching out.

Does logging out > restart device > log back in make a difference? 

 

keep me posted ;)

Billy-JRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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