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Your Spotify account has been disabled

Your Spotify account has been disabled

Plan

Premium

Country

 USA

Device

(iPhone 7

Operating System

(iOS 10

 

My Question or Issue

 

this is the email I got. I had my account attached to my parents' credit card, then switched it over to my debit card. It stopped working after a few weeks of being on my card, which is weird because it was working for a while. It did stop when my parents removed my card, but was working fine once I added mine. It won't even let me log into my account! I had to make a new spotify (the one I am on right now). But I want my old one back, it's got all my music on it! What should I do? My old username is lia.emi. HELP!!!
!

spotissue.png
Reply
1 Reply

Hey @emiliakimchi,

 

Welcome to the community!

 

In this case, I'd recommend getting in touch with the Spotify support team by following these steps:

 

  1. Go to the contact form and select Logging in.
  2. Choose I can't log in to Spotify.
  3. Select I STILL NEED HELP.
  4. Fill out the details and submit.

Note: You may need to provide proof of ownership of your account, purchase, or payment details, so be sure to have them ready.

 

Let me know if you have any questions. Happy listening 🙂

NoahSpotify Star
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Note: I'm not a Spotify employee.

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