Youve taken too long to complete your purchase

[JammyJay]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Trying to upgrade to family plan but when I select it I get the message Youve taken too long to complete your purchase.

I've tried it from the app, Chrome browser, incognito and all with the same results. 

[Billy-J]

Hey @JammyJay, thanks for reaching out to the Community!

Can you send me a screenshot of what you’re seeing? Make sure to hide sensitive information when posting to the Community.

If you haven’t, I’d recommend clearing your browsing history and cache and then try again by upgrading to Premium Family here. 

Let me know if I can help with anything else!