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account problems

account problems

Hello.

I signed up to a three month premium trail at 99c. This didn't work (kept putting me back to free standard version) and now that the 3 months is over. My bank account is being charged a monthly service free. How to I get my money back for a service I've never had? (Not worried about 99c, just want to recover and stop monthly charge)

Daniel
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2 Replies

Hey there! If you weren't seeing premium on your account but definitely did get charged, you probably have 2 accounts. You can go to support.spotify.com to check and see if you do, and that'll give you help on how to cancel one. If you want a refund you'll have to reach out to Spotify workers on twitter or through the contact form so they can see if you're eligible. Hope this helps!

Ok. Will give that a try. Thank you.

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