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am i getting charged when i already cancelled

am i getting charged when i already cancelled

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Free/Premium

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(iOS 10, Android Oreo, Windows 10,etc.)

 

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1 Reply

Hi @0bl-_sntcjj6t and welcome to the Community! 🙂

There's a great support page located here for payment questions. I have copied over the article regarding cancellation/potential charges below. I hope it answers your question and have a great day! 🙂

 

Canceled but still charged

If you get a Spotify charge after canceling your subscription, follow these steps:

  1. Log in to your account page
  2. Click Subscription in the menu on the left. 
  • If the subscription page shows you're on Spotify Free, the account is not being charged. Any charges are likely from another account that's active on Premium. Check for other accounts
  • If the subscription page shows you're on Spotify Premium, try the cancel process again and ensure you reach the final confirmation screen.
  • If the subscription page shows you have Premium provided by a partner company (e.g. your broadband/mobile provider or iTunes), you may need to contact that company to cancel. 

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