Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132231 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66908 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249217 Views
154 replies
13 likes
I have quitte a time a premium account but if i look into my account i see noting only That i am a free userHow is That possibleAnd is it fixxeble
I have quitte a time a premium account but if i look into my account i see noting only That i am a free user How is That possible And is it fixxeble
Community Legend
275 Views
1 replies
0 likes
Hi, I just bought the premium offer two times because it didn't work the first time and then I bought it again and it still doesn' t work? It says that I'm a free user even though I went through the process of buying premium? The money hasn't been de...
Hi, I just bought the premium offer two times because it didn't work the first time and then I bought it again and it still doesn' t work? It says that I'm a free user even though I went through...
224 Views
0 replies
0 likes
So my son boought a premium family subscription and invited me to join. There are no instructions other than click on the link. I did that and had to create an account and then spent a great deal of time trying to find out how to use the code. (Thank...
So my son boought a premium family subscription and invited me to join. There are no instructions other than click on the link. I did that and had to create an account and then spent a grea...
226 Views
0 replies
0 likes
Ayuda!!! Ya pague la mensualidad de spotify y me sigue apareciendo que no se pudo realizar el cobro y perdere mis playlist
Ayuda!!! Ya pague la mensualidad de spotify y me sigue apareciendo que no se pudo realizar el cobro y perdere mis playlist
236 Views
0 replies
0 likes
HINDI PO BA PWEDE ANG 9 PESOS NA PROMO PAGBINAYARAN SA GLOBE OR SMART LOAD??
HINDI PO BA PWEDE ANG 9 PESOS NA PROMO PAGBINAYARAN SA GLOBE OR SMART LOAD??
1290 Views
0 replies
0 likes
I was going to pay for my premium subscription so I went to the spotify website and logged in via facebook. It turns out the account linked to my facebook account was not the spotify account I’m currently using. What should I do to correct this?
I was going to pay for my premium subscription so I went to the spotify website and logged in via facebook. It turns out the account linked to my facebook account was not the spotify account I’m curr...
259 Views
0 replies
0 likes
So every time I try to sign up for premium, it takes me to the paypal option screen, I log in and accept the T&C, it registers then goes straight back to the start asking me to log in to Paypal to continue (after ive accepted everything!) Is this som...
So every time I try to sign up for premium, it takes me to the paypal option screen, I log in and accept the T&C, it registers then goes straight back to the start asking me to log in to Paypal t...
276 Views
0 replies
0 likes
Hi, I just registered premium account but I want to cancel it the same day as I registered.. can I get a refund?
Hi, I just registered premium account but I want to cancel it the same day as I registered.. can I get a refund?
Spotify Star
436 Views
1 replies
0 likes
I've received an email announcing the possibility to pay for an anual subscription with discount. But I can't find anywhere on the site to apply for this anual subscription. Could you help me ?
I've received an email announcing the possibility to pay for an anual subscription with discount. But I can't find anywhere on the site to apply for this anual subscription. Could you help me ?
Music Fan
1660 Views
4 replies
1 likes
I bought the spotify premium student package tonight but it isn't showing up on my account. Due to my school being a Federal Service Academy, I had to do the manual verification and I recieved the email saying I had been approved for the student prem...
I bought the spotify premium student package tonight but it isn't showing up on my account. Due to my school being a Federal Service Academy, I had to do the manual verification and I recieved the em...
246 Views
0 replies
0 likes
I had premium for 4 months with no problems. My account was then switched to free version because my credit card was stolen and I had to cancel it. A few weeks later I got premium again with the new credit card, expecting to see all my old music and ...
I had premium for 4 months with no problems. My account was then switched to free version because my credit card was stolen and I had to cancel it. A few weeks later I got premium again with the new ...
303 Views
0 replies
0 likes
Quise aprobechar la oferta de 3 meses de spotify por 9 pesos mexicanos y me aparecia este mensaje: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro ...
Quise aprobechar la oferta de 3 meses de spotify por 9 pesos mexicanos y me aparecia este mensaje: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, n...
Casual Listener
1063 Views
4 replies
1 likes
Hi,I've been a longtime subscriber of Spotify. On Sunday 3rd Dec I had an onscreen message on the Spotify app when listening to tunes on my phone for an annual subscription.But where can I activate the annual subscription? I've searched high and low ...
Hi, I've been a longtime subscriber of Spotify. On Sunday 3rd Dec I had an onscreen message on the Spotify app when listening to tunes on my phone for an annual subscription. But where can I activa...
Casual Listener
775 Views
2 replies
0 likes
Hi! I had a problem similar to this, I purchased 3 months of premium for $.99 but it charged me $10 for one month, is there a way I can change it to the offer before it ends?
Hi! I had a problem similar to this, I purchased 3 months of premium for $.99 but it charged me $10 for one month, is there a way I can change it to the offer before it ends?
Casual Listener
374 Views
1 replies
0 likes
HiI am currently trying to purchase Spotify for a friend of mine's birthday. I have access to her account which was created in Canada but I have a european card and we are only in Canada for a short time. There aren't any options other than 'Canada' ...
Hi I am currently trying to purchase Spotify for a friend of mine's birthday. I have access to her account which was created in Canada but I have a european card and we are only in Canada for a shor...
486 Views
0 replies
0 likes
I'm so tired of trying to figure this out. The question is, I signed up for the three months $.99 trial. Then my echo says it can't play music unless it's premium. I want to Spotify to upgrade, which I did. It's still won't play saying it needs to be...
I'm so tired of trying to figure this out. The question is, I signed up for the three months $.99 trial. Then my echo says it can't play music unless it's premium. I want to Spotify to up...
609 Views
0 replies
0 likes
Odeme yaptim hala premium degilim
Odeme yaptim hala premium degilim
174 Views
0 replies
0 likes
Hi, I bought the Spotify Premium trial for 3 months for 0.99 soles (Peru) and in order not to forget to cancel the subscrption I wanted to cancel it as early as possible. But I´m not sure if I cancel already now if I´ll still have the 3 months Premiu...
Hi, I bought the Spotify Premium trial for 3 months for 0.99 soles (Peru) and in order not to forget to cancel the subscrption I wanted to cancel it as early as possible. But I´m not sure if...
261 Views
0 replies
0 likes
I keep entering my payment info but payment fails. My card is good and all the info is correct
I keep entering my payment info but payment fails. My card is good and all the info is correct
Casual Listener
474 Views
3 replies
0 likes
Hi I've just registered for the family subscrition and added a new credit card payment method for this. Do I need to cancel the direct debit from my original subscription (which is from a different account)? Or will it automatically not charge me? Al...
Hi I've just registered for the family subscrition and added a new credit card payment method for this. Do I need to cancel the direct debit from my original subscription (whi...
577 Views
0 replies
0 likes
