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can't read all of the numbers on the gift card

can't read all of the numbers on the gift card

I can't redeem all of the digits on the gift card
I think I am only missing 0ne letter.
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3 Replies

Hey!
Welcome to Spotify Community, and thanks for reaching out to us!

Could you give us more information about what's going on? Are you getting an error message when trying to redeem your gift card or something similar?

 

We'd love to help! Keep us posted! 🙂

Regards,

Luan

LuanSpotify Star
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Hey there,

 

Thanks for coming to the Community.

 

I recommend checking the code’s characters and trying different combinations after 24 hours again. Sometimes a zero looks like an O, or a capital ‘i’ looks like a lowercase L. It's best if you use an incognito window or a different device. 🙂

 

If you cannot redeem the Gift Card after trying this, feel free to reach out to Support at https://www.spotify.com/about-us/contact/.

 

Hope this helps! 🙂

MaximSpotify Star
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Shouldn't you make it clearer what the characters are or don't use O or I. Why should the customer have to wait 24 hours between attempts when they have already paid the money up front 🤬

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