Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Hallo, i am currently a subscriber to Spotify family plan.
Problem is that recently i received a visa from crypto.com that comes with a monthly compensation as soon as i pay Spotify with their card.
The problem is the (well known) card doesn't match the country setting.
My account is based in Greece and the card I'm trying to use is UK based. So if i switch to UK which is the country of card issue the card will probably work.
Of course i mentioned that to crypto.com but i must admit that as soon as they provide me a card that works everywhere else, they provide a fine service, and i don't think that they have to issue a country specific card for every user they have.
May i ask why Spotify keeps accepting only cards that are issued locally? The obvious answer is to prevent users of switching countries to their favour, BUT they accept PayPal where you can add almost every card independent of the issuing country.
As i mentioned i live in Greece and currently paying via PayPal, using a Lithuanian MasterCard 🙂 (but cannot use crypto.com)
Nowadays everyone can get a Visa or MasterCard from another country, like the well known revolut or N26.
So is there a solution coming soon or will spotify continue to use this outdated identification system? Maybe it's time for a policy change?
Because right now i must change the account to UK, where i must pay almost double for no reason, and if i do so, there will be probably an issue with our Greek address for all the members 🙂
Solved! Go to Solution.