cant activate code

[dersascha]

Plan

Premium

Country

Germany

Device

iPhone 14 Pro Max, Computer

Operating System

iOS 18, Windows 11

My Question or Issue

Hello I bought voucher cards for Germany and was able to activate 4 of them (2x 10€ and 2x 30€) now my premium runs until 19.07.2025 Now I wanted to top up an additional 60 € card, but then I get the following message every time  

“You cannot redeem this Spotify Premium code with your account. This is probably because you already have a Spotify Premium subscription and cannot combine it with a Spotify Premium code.”

I have read that it is a maximum of 18 months in advance, but with the 60€ it would not be 18 months but only 15 I am very surprised because I have read that some other users have already received this message. Can Sombode tell my why or known a solution of this Problem.

Best regards Sascha

[Billy-J]

Hey @dersascha, thanks for reaching out to the Community!

If the PIN is not working when you try to redeem it, it could be related to different factors. First, I’d make sure you've entered the correct characters. Since a zero looks like a capital 'O', a capital 'I' looks like a one, or a capital "S" looks like a number five, I recommend testing with these other characters to see if it makes any difference.

Also, since the card gets activated when it's scanned by the cashier, make sure that the receipt you have has the Spotify card registered. If it has a number, check if it matches the serial number (not the PIN) of your card. Remember that the gift card must have been purchased in the same country where you are currently located and also match the country of your account. Keep in mind that after 4 attempts, you'll get an error message. If you do, you can try again after 24 hours.

Hope this helps.