Customer support phone number

[Towmater]

I would like to talk to somebody about the problem an issue I’m having with Spotify

[Yordan · Accepted solution]

Hi @Towmater,

Welcome to the Community and thanks for reaching out!

While we don't currently offer phone support, we'd be more than happy to help you here on the forum! What is it you're having issues with exactly? Feel free to give us a brief explanation so we can try and sort it out together. We also have an FAQs page where you can find quick and easy solutions to some of the more common topics like payments, accounts, etc.

If you'd rather reach out to Spotify via another channel, you'll find a full list in this article.

Cheers!

[charlie232]

My payment keeps going higher. I subscribed for $9.99 and now it’s $19.99. How can I stop this and can I go back to my original subscription?

[Joan]

Hi @charlie232,

Thanks for the reply.

While the price of products can be adjusted over time, these changes are always announced beforehand and you should receive a notification on the email address of your account about any changes pertaining to the subscription you use. 

The jump in price you mentioned is quite unusual though, so it seems much more likely that you're using a different subscription altogether. Judging by the price, I'd wager you have a Family plan and not an Individual one. Check your receipts page to see if this is the case and see what subscription you actually have. If you have been charged both $9.99 and $19.99 within a short time span, then perhaps you have a second account, where you have an additional active subscription.

Let us know what you find.

[mickysteevo]

I checked my spotify play total for "When we were 10" only yesterday, the numbers were over 19,000 plays. 2 days ago I was shocked to see 10,000 Plays had  vanished overnight. Please shed some light over the missing 10,000 plays. It now appears to the public that I have 9,000 views on the track in question when the real figure is 19,000.  When I access my spotify  for artist access page, It confirms the number of views for track "When we were 10" at 19,000 views.  What's going on here? 

Second big query: why is my spotify and apple itune  track separation  request, from another artist that share the same name , still not yet been actioned, despite numerous requests. 

Please final sort this overdue matter asap. The  3 tracks below do not belong on my page they are not mine.  Please get rid of them for crying out loud.

My little girl, Flipping their top, Inkster boogie-Instrumental

And again on apple Itunes track "Eillene" and "In My Heart" are not my tracks please get rid off them. They should have been rid off years ago. What the **bleep** is going on.

[user-removed]

I've only just noticed monthly payments being taken out of my bank by Spotify. I signed up for a free account please could you explain. My name is Mrs Helen Kay.

Thank you

[Quintanilla11]

I would like to get the premier, but I only want it on the one account not my account. There’s two of us on the account

[King1050]

Yes 

[lynnhinely]

Yes 

[Diabla25]

How do we get slanderous, defaming, doxxing, and racist pod tasks taken down. I’ve reported it over and over. 

[Sabrina112269]

I have Spotify premium. It's not coming in where I don't have Wi-Fi and it's giving me commercials and I'm pretty ticked off used

[TRxxxx]

I looked up an album to listen to one sign, decided I did not want to download the album. Now it intrudes in

every play list and plays its songs. The ... pulldown for it does not include delete. Now I'm in an AI loop.

[thomasits]

I would like to speak to an actual support person who can help me with an issue.  I work in the IT department at a College.  Our students are complaining that they can't use their personal spotify accounts while on campus and connected to our WiFi.  I know the issue, however, I can't get anyone to help.  The person I chatted with over chat just wants me to send him a screenshot of the issue.  I can't get a screenshot of the issue as there are currently no students on campus as they are on winter break.  The issue is, we only have one external IP going out for all the users on our network.  This is where we are at: --> You're hitting a common challenge with shared networks and services like Spotify: while many users can share an IP, Spotify's systems can flag simultaneous connections from one IP as suspicious or potentially violating terms.  I just need them to whitelist our IP or Not Flag it, and then all of our users would be good to go.  But to do this, I need to talk to someone who understands this and can see that multiple users on 1 IP is causing issues.