double charged $10.49 and $5.24 ?

[1j2h3j]

Plan

Student prime 

Country

Canada 

Device

iPhone 11 

Operating System

My Question or Issue

Why does Spotify double charged $10.49 and $5.24 on the same day?

[Eni]

Hey there @1j2h3j, 

Thanks for getting in touch about this and welcome to the Community! 

First up, we'd recommend that you take a look at your Receipts page where you should be able to see all your charges. If you don't see both payments there, maybe one of them is only a pending charge. You can confirm this with your bank/card provider.

However, if you're sure that you've been charged twice, it's possible that you have another Premium account. You can check that by following the steps here. If that's the case, you can cancel the other subscription and close the account to avoid any future mix-ups. 

For more info, take a look at this article.

If that's not the case and you've made sure you've been charged twice, we'd recommend that you reach out to our Support team through any of these channels so they can take a closer look at what might be happening. 

Hope this helps. If you need a hand with anything else, the Community is here for you.