hello

[qq27]

Im from mexico i allready pay per family plan but i obly have access to fre spotify help please

[Daisy]

Hey @qq27,

Glad to have you on the Community. No worries, we're here to help!

If you can't make use of the Premium features, could you have a look at this page and go through the steps? 🙂

Also be sure to check the following:

• Log out and back into your account
• The status of your subscription
• The status of your payment
• That your Premium subscription isn't on another account

Thanks! Let us know how you get on.