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Avatar of qq27
Newbie
2017-08-05 04:48 AM
Im from mexico i allready pay per family plan but i obly have access to fre spotify help please
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Avatar of Daisy
Spotify Legend
2019-06-19 11:03 AM

Hey @qq27,

 

Glad to have you on the Community. No worries, we're here to help!

 

If you can't make use of the Premium features, could you have a look at this page and go through the steps? 🙂

 

Also be sure to check the following:

    • Log out and back into your account
    • The status of your subscription
    • The status of your payment
    • That your Premium subscription isn't on another account

Thanks! Let us know how you get on.

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