help me please

[PirigrimWorld]

Today they threw money on my card, and I wanted to withdraw it, but I couldn’t, because it wrote to me in the check that there was no money in the account, I thought it was nonsense, my $ 5 is in place, but then I return home and send me what I * *** ** 5 dollars that I had to buy groceries at home, which are already in short supply, let me remind you that I live in Ukraine, you yourself know what is happening, so I beg you, return the 5 dollars to my card, I really need them , I have already disabled the subscription, cancel it completely if possible, and return me instead of this useless subscription for me, the money for which I can eat, at least a little.

Plan

Now Free

Country

Ukraine

Device

 Does not matter. 

Operating System

iOS

Issue

[PirigrimWorld]

These are screenshots of receipts. Please, I need money 

[snip - Community Moderator edit]

[Mario · Accepted solution]

Hey there @PirigrimWorld,

Thanks for reaching out about this here in the Community.

It'd be great for you to reach out to the Support team (look at the "Send Us a Message" section): they're the right folks for this!

As a heads-up, we also had to remove those screenshots to protect your info.

Hope you'll find this useful. Cheers 🙂 

[PirigrimWorld]

I want to write to support, but for 3 days, I see only this (picture below) 

[Vasil]

Hey @PirigrimWorld,

Thanks for keeping us posted!
Have you tried clearing your browser cache & cookies to see if that helps?
An incognito window is also something worth trying.

Let us know how it goes 🙂

Cheers!

[PirigrimWorld]

 I've tried everything, nothing changes. I rebooted the device, reinstalled the browser, even did that, used a different Internet, and still nothing happens. Although I think it's too late and it's unlikely that I will get my money back 😞 

[Jeremy]

Hi there @PirigrimWorld,

Thank you for your reply in this thread. We're sorry that you haven't been able to contact our customer support yet.

Can you try from a different internet browser? If that doesn't do the trick, is it possible for you to try from a different device to see if you're able to contact our customer support?

Note: can you also try to contact them from this link?

Keep us posted so that we can continue to assist you if you need us to.

Take care!